Medicaid Managed Care
No premiums. No copays. Just quality health care.
MetroPlusHealth Medicaid Managed Care is our plan for people eligible for Medicaid, a government assistance program. You may qualify for Medicaid if you have high medical bills, receive Supplemental Security Income (SSI), or meet certain income, resource, age or disability requirements.
MetroPlusHealth Medicaid Managed Care offers low- or no-cost health coverage to New Yorkers who live anywhere in New York City. You can choose your own primary care physician (PCP). When it comes to other doctors, you can pick from a comprehensive list of providers in all five boroughs.
Covered services range from emergency visits to prenatal care. Best of all, MetroPlusHealth Medicaid Managed Care comes with no monthly premiums or copays.
24-hour emergency hotline
Lab tests and x-rays
Live customer service representatives who speak your language
Personal Care / Home Attendant Services
Regular check-ups and office visits with your own Primary Care Provider (PCP)
Transportation for eligible members*
Vision and hearing examinations
Well-baby and well-child care visits
Behavioral health and mental health services
Medicaid Managed Care Benefits
I have been with them for many years and have only good things to say about MetroPlusHealth. They are always helpful, understanding, and working with me.
Starting May 16, 2022, the way Personal Care Services and Consumer Directed Personal Assistance Services (PCS/CDPAS) are initially assessed will be changing. New York State is making this change in the initial assessment process to make it easier to get the services you need.
Questions? Ready to sign-up?
Our Member Services team is always here to help. We are here Monday through Saturday from 8:00AM to 8:00PM. Just call 1.800.303.9626 (TTY:711).
Our 24/7 Customer Service Hotline will answer your call at other times and on holidays.
Medicare members can call us 24/7 at 1.866.986.0356 (TTY: 711).
If you are experiencing a mental health crisis, our Behavioral Health Crisis after hours partner — Vibrant Emotional Health — can be reached 24/7 at 1.866.728.1885 (SMS capable for the hearing impaired).
Announcing a New Foster Care Transition to Medicaid Managed Care- Special Population
Starting July 1, 2021, MetroPlusHealth will cover Article 29-I Voluntary Foster Care Agency (VFCA) Health Facility services for children and youths under age 21 in foster care and other special populations, as indicated.
Also starting July 1, 2021, some children and youth must join a Medicaid managed care plan, including:
- children and youth placed in foster care in New York City, and
- children and youth placed in foster care and a 29-I VFCA Health Facility
Some children and youth placed in foster care cannot join a Medicaid managed care plan. They will keep getting services through regular Medicaid.
Did you know?
If you are turning 65 within the next 3 months or you are 65 years of age or older, you may be entitled to additional medical benefits through the Medicare program. Learn more here. If you have questions, please call Customer Services team at 1-800-303-9626. If you have Medicaid, you MUST apply for Medicare as a condition of continuing eligibility.
You can apply for Medicare by calling the Social Security Administration at 1-800-772-1213 or by applying on-line at: https://www.ssa.gov/medicare/. You may be required to submit proof that you have applied for Medicare so please keep your award or denial letter from SSA or your on line receipt from SSA.
If you have more questions, please call our Customer Services team at 1-800-303-9626.
Pharmacy Network Change
Access to your doctor—whenever and wherever you need it!
MetroPlusHealth Virtual Visit is the fast, easy way for our members to see a provider for common physical, mental, emotional, and behavioral health issues that are not emergencies. MetroPlusHealth Virtual Visit is available anytime, from anywhere in New York State, 24/7 – and in your language.
GREAT NEWS: STARTING JANUARY 1, 2023, METROPLUSHEALTH MEMBERS WILL RECEIVE THEIR DENTAL BENEFITS FROM DENTAQUEST.
Know your rights and protections against surprise medical bills!
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
Are you receiving care at an NYC Health + Hospitals facility?
Manage Your Health Online With MyChart. Members who receive care at NYC Health + Hospital facilities now have access to MyChart. MyChart is a free secure portal you can use to manage your health information. MyChart allows you to:
- Message your primary care provider’s office
- Request refills of your prescription drugs
- Access your test results
- Schedule appointments
Explore all MetroPlusHealth Plans
Child Health Plus
Enhanced (HARP) Plan
Managed Long-Term Care
Medicaid Managed Care
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Monday–Friday | 8 am–8 pm (ET)
Saturday | 9 am–5 pm (ET)
*You can contact us after normal business hours for limited inquiries.
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