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Renew My Coverage

Keeping you covered is very important to us.

If you need to renew your plan, we’re here to help. Call us at 212-908-3300 (TTY: 711), Monday – Friday, 9am – 8pm, Saturdays, 9am-5pm.

You should never be charged a fee to renew your coverage in Medicaid, Child Health Plus, or the Essential Plan. Please contact us if you have any concerns.

Important message for MetroPlusHealth Medicaid and HARP members

If you are a MetroPlusHealth Medicaid and HARP member, you used to renew your insurance coverage with the Local Department of Social Services (LDSS)/Human Resources Administration (HRA). Starting with your next renewal, you will renew through the NY State of Health Marketplace (NYSoH). You may have already received a letter from HRA or the NYSoH Marketplace letting you know about this change.The major difference is that you must actively take steps to keep your enrollment. If these steps are not taken enrollment can be lost.

Not to worry— There will be no changes to coverage, benefits, and services providing you take appropriate steps to maintain your enrollment.

We want you to keep your coverage! Call the MetroPlusHealth Retention Team at 1-212-908-3300 for help. We are available Monday – Friday, 9am – 8pm, Saturdays, 9am-5pm.

For more information from the NYS Department of Health, click here.

 

ADDITIONAL RESOURCESCONTACT NUMBERWEBSITE
NYC HRA1-888-692-6116nyc.gov
NY State of Health1-855-355-5777nystateofhealth.ny.gov
MetroPlus Health Plan
Retention Department- Medicaid
1-212-908-3300
MetroPlus Health Plan
Retention Department- Medicare
1-833-965-1525
MetroPlus Health Plan
Pay My Premium
Pay My Premium

 

MetroPlus Health Plan is here to help. To contact a MetroPlus Health Plan Retention team member, click here (PDF).

last updated: May 26, 2023

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