Medicaid, Partnership in Care (PIC), Enhanced (HARP), Child Health Plus, and Essential Plan members will have to renew their plans yearly.

Do these two steps today for your upcoming renewal to make sure you don’t go a day without your health insurance.


Review contact information

Stay up to date with your upcoming renewal. Make sure we have your current contact information.

Make sure your address, phone number, and email address are up to date. Our Customer Success Team will assist you with updating your information with the New York State of Health.

Update your information on our Member Portal here.

Don’t have an account yet? Sign up here and update your information.


Gather documents

Gather all the documents you need and keep them in a safe place. You may need:

  • Social Security numbers (or document numbers for legal immigrants who need health insurance)

  • Birth dates

  • Employer income for everyone in your family

  • Policy numbers for all current health insurance

  • Information about any job related health insurance available for your family

Want to print a list? Download a PDF checklist that you can view or print.

Need help? 

Make a virtual appointment here:
Email our Customer Success Team:
Call our Customer Success Team:
Come See Us:

You can call us Monday – Friday, 9am – 8pm, Saturday, 9am – 5pm. We are here to help.

You should never be charged a fee to renew your coverage in Medicaid, Child Health Plus, or the Essential Plan. Please contact us if you have any concerns.

For more information and resources about renewing your health plan, click here.

Need reasons to stay covered?

$0 doctor visits

Doctor visits are cost free, including $0 mental health care.

Workout benefits

We give you $1,000 to help you namastay in the gym.

Health Rewards

We offer a $0 personalized plan from a dietician to keep you healthy.

Member FAQs

What if I miss an enrollment period?
Call us at 1-866-986-0356 (TTY users: 711), 24 hours a day, 7 days a week to speak with a representative…
Do I need my physical ID card to see a doctor or access services?
No, you can still obtain services as long as you have your MetroPlusHealth ID number. . . .
When will I get my physical ID card?
You will receive your MetroPlusHealth ID card within the first 15 days of membership. . . .
How do I get my Member ID?
Your Member ID will be available to you via a physical card that will be mailed and virtually through your member portal. . . .

Explore all MetroPlusHealth Plans

last updated: August 24, 2023

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Saturday | 9 am–5 pm (ET)

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