Virtual Visit 24/7 Care
Anytime, Anywhere, Over Video Or Phone
What is MetroPlusHealth Virtual Visit?
MetroPlusHealth Virtual Visit is the fast, easy way for our members to see a provider for common physical, mental, emotional, and behavioral health issues that are not emergencies. This service is provided by NYC Health + Hospitals / ExpressCare and is available as part of your MetroPlusHealth coverage, at no cost to you!
MetroPlusHealth Virtual Visit is available anytime, from anywhere in New York State, 24/7 – and in your language. You can connect with a board-certified or licensed provider, including Emergency medicine trained medical doctors and psychiatrists, social workers, and addiction counselors. MetroPlusHealth Virtual Visit provides interpretation in over 200 languages. No appointments needed!
Our providers can access your health history, order lab testing, write prescriptions, and coordinate your follow-up with primary and specialty care and other services that you may need. And care doesn’t end with your visit. MetroPlusHealth Virtual Visit, powered by ExpressCare, will work with your doctor for any follow-up care you may need. If you do not have a doctor, we will help you find one who is right for you.
You get 24/7 access to
Fast care for non-emergency health needs. 95% satisfaction over 30,000 patients.
Board-certified and licensed doctors and providers
High-quality urgent care with medical, mental health and substance use services to meet all of your needs
Medications sent to the pharmacy of your choice
Help with your follow-up care
Connections to services, including lab testing and radiology available in-person centers
Language interpretation in 200+ languages
Immediate transfer to the ER, if necessary
How do you use MetroPlusHealth Virtual Visit?
Cold symptoms (stuffy or runny nose, cough, or sneezing)
Flu symptoms (fever or aches)
Minor cuts or burns
Minor pains, sprains or strains
Broken bones or stitches
Urinary tract infection
Sexually transmitted diseases
Upset stomach or diarrhea
Monoclonal infusion medications
Substance Use Disorders
Other emotional distress
Severe bleeding or burns
Severe uncontrolled bleeding
Behavioral Health Services
Thoughts of harming yourself or others
Violent, erratic, or aggressive behavior
Feeling like you have lost touch with reality
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Monday–Friday | 8 am–8 pm (ET)
Saturday | 9 am–5 pm (ET)
*You can contact us after normal business hours for limited inquiries.
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