Virtual Visit 24/7 Care

Anytime, Anywhere, Over Video Or Phone

What is MetroPlusHealth Virtual Visit?

MetroPlusHealth Virtual Visit is the fast, easy way for our members to see a provider for common physical, mental, emotional, and behavioral health issues that are not emergencies. This service is provided by NYC Health + Hospitals / ExpressCare and is available as part of your MetroPlusHealth coverage, at no cost to you!

MetroPlusHealth Virtual Visit is available anytime, from anywhere in New York State, 24/7 – and in your language.  You can connect with a board-certified or licensed provider, including Emergency medicine trained medical doctors and psychiatrists, social workers, and addiction counselors. MetroPlusHealth Virtual Visit provides interpretation in over 200 languages. No appointments needed!

Our providers can access your health history, order lab testing, write prescriptions, and coordinate your follow-up with primary and specialty care and other services that you may need.  And care doesn’t end with your visit.  MetroPlusHealth Virtual Visit, powered by ExpressCare, will work with your doctor for any follow-up care you may need. If you do not have a doctor, we will help you find one who is right for you.

You get 24/7 access to

  • Fast care for non-emergency health needs. 95% satisfaction over 30,000 patients.

  • Board-certified and licensed doctors and providers

  • High-quality urgent care with medical, mental health and substance use services to meet all of your needs

  • Medications sent to the pharmacy of your choice

  • Help with your follow-up care

  • Connections to services, including lab testing and radiology available in-person centers

  • Language interpretation in 200+ languages

  • Immediate transfer to the ER, if necessary

How do you use MetroPlusHealth Virtual Visit?

It just takes 4 simple steps:

  1. Click Talk to a Provider or Reserve My Spot to launch a video visit from your device* (Want to use audio only? No problem!)
  2. A “Support Hero” will help you complete registration and get ready to speak to a provider
  3. A provider will assess you and advise you on what to do next to get healthy and onto your road to recovery
  4. If you need support services, your provider may invite other care team members to the visit

Or, you can call us 24/7 at 1-855-287-3508 to access Virtual Visit.

* A video-enabled phone, tablet, or computer with an internet connection and microphone is required. Safari, Chrome, and Edge are supported browsers. No apps or downloads needed.

WHAT CAN YOU USE METROPLUSHEALTH VIRTUAL VISIT FOR?

Urgent Care

  • COVID-19

  • Cold symptoms (stuffy or runny nose, cough, or sneezing)

  • Flu symptoms (fever or aches)

  • Sinus infections

  • Sore throats

  • Allergies

  • Asthma

  • Minor cuts or burns

  • Minor pains, sprains or strains

  • Broken bones or stitches

  • Urinary tract infection

  • Sexually transmitted diseases

  • Upset stomach or diarrhea

  • Monoclonal infusion medications

  • Other non-emergencies

Behavioral Health

  • Substance Use Disorders

  • Anxiety

  • Depression

  • Stress

  • Burnout

  • Withdrawal

  • Other emotional distress

WHAT SHOULD YOU NOT USE METROPLUSHEALTH VIRTUAL VISIT FOR?

Medical Services

  • Severe bleeding or burns

  • Head injuries

  • Severe uncontrolled bleeding

  • Poisoning

  • Severe vomiting

  • Pregnancy complications

Behavioral Health Services

  • Thoughts of harming yourself or others

  • Violent, erratic, or aggressive behavior

  • Feeling like you have lost touch with reality

For life-threatening emergencies, please call 911 or go to the nearest emergency care location.

 

Need help managing your personal health record?
NYC Health + Hospitals uses MyChart to help you manage your personal health record online, anytime. After your visit, you can access your medical record portal through the MyChart mobile app or website to:

  • Book appointments with your primary care provider, women’s health provider and specialty providers
  • Get medication refills
  • View your lab results and visit notes
  • Message your primary care provider and health care team
  • Providers can message you about your health care
  • Talk to a member of your health care team. You will then get an invite in your email to create an account.
  • Sign up on mychart.nychealthandhospitals.org
last updated: July 27, 2022

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