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Health Topics & Information
Behavioral Health
Taking Care Of The Complete You
What Services Do We Cover?
To see what is covered, check the benefits in your health plan via the Member Portal. Search for doctors and dentists, see claims, and view your coverage on our Member Portal.
Want to learn more about your behavioral health services? Our Plans page has the handbook and other materials for each plan.
Or, call the number on your member ID card. Don’t have a member account yet? No problem, you can sign up.
More Services
To see what is covered, check the benefits in your health plan
Children & Family Services offers other services and supports for children. Kids enrolled in our Article 29-I Voluntary Foster Care Agency program may be eligible.
Members eligible for our HIV SNP HARP are eligible for BH HCBS services. Learn more about our HIV SNP benefits and services here.
You Can Reach Us Anytime
To get the best care, choose a provider you trust:
Our Member Services team is always here to help. We are here Monday through Saturday from 8:00AM to 8:00PM. Just call: 1-800-303-9626 (TTY:711).
Our 24/7 Customer Service Hotline will answer your call at other times and on holidays.
Medicare members can call us 24/7 at 1-866-986-0356 (TTY: 711).
Getting Care In Other Ways (or at other times)
Sometimes, getting to a doctor is not easy. You and your dependents under age 18 can get free 24/7 care with Virtual Visit. This telehealth program connects you to board-certified therapists and psychiatrists. You can get this care using your smart phone, tablet, or computer.
Our Behavioral Health Crisis after hours partner — Vibrant Emotional Health — can be reached 24/7 at: 1-866-728-1885 (SMS capable for the hearing impaired).
Want To Know More?
What Services Do We Cover?
Many behavioral health crisis supports are available 24/7. If you or someone you care about needs help right away, call 911 or use any of these emergency services:
Last updated | 12/3/2021
last updated: June 23, 2022
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