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MPH Concierge Program

MetroPlusHealth’s Concierge Program is a comprehensive healthcare support service designed to enhance the member experience by offering a wide range of assistance services. Here’s an overview of the key services provided:

  1. Recertification Assistance: The Concierge Program helps members with the often complex process of recertifying their eligibility for MetroPlusHealth plans. This ensures uninterrupted access to healthcare services.
  2. Plan Benefit Information: Members can rely on the Concierge Program to provide detailed information about their plan benefits, including what services are covered and not covered, deductibles, and out-of-pocket expenses. This clarity empowers members to make informed healthcare decisions.
  3. Provider Search and Appointment Booking: The program assists members in finding suitable healthcare providers and scheduling appointments. This service streamlines the process, ensuring that members receive the care they need promptly.
  4. Primary Care Physician (PCP) Changes: If a member wishes to change their primary care physician, the Concierge Program facilitates this transition, ensuring continuity of care.
  5. ID Card Replacement: Lost or damaged ID cards are no longer a hassle. The program can swiftly issue replacement identification cards to members.
  6. Demographic Updates: Members can easily update their personal information through the program, ensuring that their records are accurate and up-to-date.
  7. Explanation of Benefits (EOBs) and Invoice Explanation: The Concierge Program helps members understand their Explanation of Benefits and invoices, making it easier for them to navigate the financial aspect of their healthcare.
  8. Payment Assistance: Financial concerns can be daunting. The program offers support in understanding and managing out-of-pocket expenses, potentially helping members with payment assistance options.
  9. Transfer to New Lines of Business: If members need to transition to a different line of business within MetroPlusHealth, the Concierge Program facilitates this process, minimizing disruptions to their healthcare coverage.
  10. Eligibility Information for Various Lines of Business (LOBs): Prospective members can access information about their eligibility for different lines of business offered by MetroPlusHealth, allowing them to choose the most suitable plan.

MetroPlusHealth’s Concierge Program is a dedicated service that goes above and beyond to assist members with their healthcare needs, from navigating insurance details to finding the right providers and ensuring a seamless healthcare experience.

Concierge Locations

FacilityAddressScheduleShiftLocationLanguage
Bellevue Hospital462 First Avenue
New York, NY 10016
Mon -Fri8:30am-4:30pm
*9-5 (Wed)
Business Center
1st Fl
Room G-1043
  • English
  • Spanish
BXCO959 Southern Blvd
Bronx, NY 10459
Tues & Thurs9am-5pmDesk #3
  • English
  • Spanish
Coney Island Hospital2601 Ocean Parkway
Brooklyn, NY 11235
Tues & Thurs9am-5pm4N39,
4th Fl
  • English
  • Russian
Elmhurst Hospital79-01 Broadway
Elmhurst, NY 11373
Mon-Fri9am-5pmD1-36
  • English
  • Spanish
Jacobi Hospital1400 Pelham Parkway South
Bronx, NY 10461
Mon-Fri9am-5pmBuilding 1
3rd Fl
3NW17
  • English
  • Spanish
Kings County Hospital451 Clarkson Avenue
Brooklyn, NY 11203
Mon-Fri9am-5pm
*8:30am-4:30pm
(Tues./Thurs.)
2nd Fl
Room 2154
718-245-5490
  • English
  • Haitian Creole
  • Spanish
Lincoln Hospital234 East 149th Street
Bronx, NY 10451
Mon -Fri9am-5pmRegistration Office
1st Fl
A10 Window 12
  • English
  • Spanish
Lincoln Hospital234 East 149th Street
Bronx, NY 10451
Tues & Thurs8:30am-4:30pmConcierge Station
1st Fl
Desk #1
  • English
  • Spanish
Metropolitan Hospital1901 First Avenue
New York, NY 10029
Mon-Fri9am-5pmWelcome Center
MetroPlusHealth Office
Room 114B
  • English
  • Spanish
Morrisania1225 Gerard Avenue
Bronx, NY 10452
Tues & Thurs8am-4pm1B
  • English
  • Spanish
NCB Hospital3424 Kossuth Avenue
Bronx, NY 10467
Thurs & Fri9am-5pm3rd Fl
Rm 3G03
  • English
  • Spanish
QCO(Flushing)136-13 Roosevelt Avenue
Flushing, NY 11354
Mon & Thurs9am-5pmTBD
  • English
  • Chinese
QCO(Roosevelt)92-14 Roosevelt Avenue
Jackson Heights, NY 11372
Mon-Fri10am-6pmNo cube number
  • English
  • Spanish
Queens Hospital82-70 164th Street
Jamaica, NY 11434
Mon-Fri9am-5pmN1-12
  • English
  • Spanish
Woodhull760 Broadway
Brooklyn, NY 11206
Mon-Fri9am-5pmCommunity Provider
Referral Office
Room 2A-120
Main Fl
  • English
  • Spanish
last updated: August 24, 2023

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