ExpressCare
Non-emergency &
urgent medical care
ExpressCare is NYC Health + Hospitals’ virtual urgent care service, offering fast, convenient care for non‑emergency medical, behavioral, and reproductive health needs—without a trip to the ER. Patients can connect with a licensed provider by video or phone, often within minutes.
ExpressCare treats many common concerns, including cold and flu symptoms, minor injuries, mental health needs, and sexual and reproductive health care. Providers can prescribe medication, make referrals, and coordinate follow‑up care.
Available 24/7 across New York State, ExpressCare requires no appointment and offers interpretation in 200+ languages, including American Sign Language (ASL).
Emergency Notice
Frequently Asked Questions
What if I need in-person care?
If your provider determines that an in-person evaluation, testing, or treatment is needed, they will help guide you to the appropriate level of care.
How long will I wait to see a provider?
Wait times vary based on demand, but most patients are connected with a provider quickly without the need for a scheduled appointment.
Is my information secure?
Yes. ExpressCare uses secure technology to help protect your personal health information and maintain patient privacy.
When should I use ExpressCare instead of going to the emergency room?
ExpressCare is designed for non-emergency health concerns. If you are experiencing a medical emergency, severe chest pain, difficulty breathing, severe bleeding, or other life-threatening symptoms, call 911 or go to the nearest emergency room immediately.
Can I get a prescription through ExpressCare?
If appropriate for your condition, your provider may prescribe medication and send the prescription to your preferred pharmacy.
Are interpreter services available?
Yes. ExpressCare offers interpretation services in more than 200 languages, including American Sign Language (ASL) to help ensure clear communication with your healthcare provider.
What devices can I use for a virtual visit?
You can connect to ExpressCare using s smartphone, tablet, laptop, or desktop computer with internet access.
Can I receive behavioral health services through ExpressCare?
Yes. ExpressCare offers virtual behavioral health support for a variety of non-emergency mental health concerns.
Can I receive reproductive health services through ExpressCare?
Yes. ExpressCare provides virtual reproductive health services, including consultations and treatment options for certain reproductive health needs.
What types of conditions can be treated through ExpressCare?
ExpressCare can help with many non-emergency health concerns, including cold and flu symptoms, allergies, minor infections, headaches, rashes, behavioral health concerns, and reproductive health needs.
Do I need an appointment?
No appointment is necessary. Simply start a virtual visit whenever you need care and connect with a provider.
Is ExpressCare available 24/7?
Yes, ExpressCare is available 24 hours a day, 7 days a week, including weekends and holidays.
What is ExpressCare
ExpressCare is a virtual urgent care service from NYC Health + Hospitals that provides convenient access to healthcare providers for non-emergency medical, behavioral, and reproductive health concerns through a secure online visit or phone service.