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Enhanced (HARP) Plan

MetroPlusHealth Enhanced is a specialized Health and Recovery Plan (HARP) qualified by New York State, offering expert care, unique tools, and tailored services beyond standard medical plans—helping you take control of your health with confidence.

Why choose MetroPlusHealth?

Quality Care When and Where You Need It

Access Top-Rated Healthcare Providers

MetroPlusHealth Essential Plan connects you with NYC’s finest healthcare network:

  • 34,000+ top doctors across the city
  • 40+ premiere hospitals including Mount Sinai, NYU Langone, and NY Health + Hospitals
  • 110+ urgent care locations including convenient CityMD sites

Perfect for families: Our health insurance for families covers everyone’s needs with one simple plan.
Care on your schedule: Access online doctor visits and virtual urgent care from home, work, or anywhere with our telemedicine health insurance coverage.

Why Choose a New York-Only Health Care Plan?

Is a not-for-profit organization (prioritizing you, not profits)
Was created by New Yorkers, for New Yorkers
Proudly provides customer service from real people who live in NYC
Offers you 34,000+ providers across all five boroughs

National Health Care Chains

Prioritize their bottom line profits (not you)
Are based outside of NYC
Provide impersonal customer service
Offer uncertain provider networks
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Who is eligible for MetroPlusHealth Enhanced (HARP)?

You may qualify if you:

  • Are 21 or older
  • Are enrolled in Medicaid or an HIV Special Needs Plan (SNP)
  • Have a serious mental health condition (mental illness and/or substance use disorder diagnoses)

Note:
IB Duals HARP enrolled in our aligned HMO D-SNP are also eligible for HARP benefits on the State side

Find out if you’re eligible today

We are available 6 days a week

Monday – Friday | 8am – 6pm (ET), Saturday | 9am – 5pm (ET)

How Enrollment Works

  • NYS determines eligibility in HARP plan. You’ll receive a letter from New York State to let you know if you’re eligible.
  • Unless you choose to opt out, you’ll be automatically enrolled.
  • As a HARP member, you’ll have access to Medicaid, behavioral health services, and extra Home and Community-Based Services (HCBS) and **Community Oriented and Recovery Services (CORE)

NOTE: ** CORE services covered for HARP eligibles in MAP.

Coordinated Care with Health Homes
We are contracted with State designated Health Homes to help coordinate your care. If you choose to join, we’ll connect you with a personal Health Home Care Manager who can:

  • Help schedule appointments
  • Conduct health assessments to help develop a Person Centered Care Plan (PCSP)
  • Provide care management for services in the PCSP
  • Connect you with social services
  • Keep track of your progress

Your Health Home will also assess your needs and work with you to create a personalized plan of care—designed just for you!

Did you know?

If you are turning 65 within the next 3 months or you are 65 years of age or older, you may be entitled to additional medical benefits through the Medicare program. Learn more here. If you have questions, please call Customer Services team at 1-800-303-9626. If you have Medicaid, you MUST apply for Medicare as a condition of continuing eligibility.

You can apply for Medicare by calling the Social Security Administration at 1-800-772-1213 or by applying on-line at: https://www.ssa.gov/medicare/. You may be required to submit proof that you have applied for Medicare so please keep your award or denial letter from SSA or your on line receipt from SSA.

If you have more questions, please call our Customer Services team at 1-800-303-9626.

Important Update

Pharmacy Network Change

Starting January 1, 2022, Walgreens and Duane Reade will no longer be in the pharmacy network for members of these plans:

  • Medicaid Managed Care (including Partnership in Care and HARP Plans)
  • Child Health Plus
  • Exchange / MarketPlace Plans

Where can I find a list of participating network pharmacies?

Members can find a list of network pharmacies or use our online provider search tool.

What do I do if I get my medications from Walgreens or Duane Reade?

Members who have an ongoing prescription including medications, certain supplies such as pen needles, test strips, continuous glucose monitors, and blood glucose test strips at a Walgreens or Duane Reade should call their health care providers to get a new prescription to be sent to a different pharmacy.

Who can I call if I have questions?

If you have any questions, please call the Rx Customer Services Team at 1-(855) 656-0361 for Child Health Plus members or 1-(855) 383-9426 for Exchange Plan members.

Members and providers accessing MetroPlusHealth's online resource library
MetroPlusHealth Virtual Visit

Access to a doctor—whenever and wherever you need it!

MetroPlusHealth Virtual Visit is the fast, easy way for our members to see a provider for common physical, mental, emotional, and behavioral health issues that are not emergencies. MetroPlusHealth Virtual Visit is available anytime, from anywhere in New York State, 24/7 – and in your language.

Know your rights and protections against surprise medical bills!

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.

Are you receiving care at an NYC Health + Hospitals facility?

Manage your health online with MyChart. Members who receive care at NYC Health + Hospital facilities now have access to MyChart. MyChart is a free secure portal you can use to manage your health information. MyChart allows you to:

  • Message your primary care provider’s office
  • Request refills of your prescription drugs
  • Access your test results
  • Schedule appointments

Explore all MetroPlusHealth Plans

last updated: June 25, 2025
MetroPlusHealth
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