MetroPlus Provider Web Portal Terms and Conditions

General Terms of Use

As a condition of accessing and using, you agree to accept all the terms of this agreement, including the following:

The information on the MetroPlus Website is not intended to replace or modify the terms, conditions, limitations and exclusions of any health benefit plans issued or administered by MetroPlus or of the provider agreement between you and MetroPlus.

Neither MetroPlus, nor its employees or agents, make any warranties, express or implied or assume any legal liability or responsibility for the accuracy, adequacy, quality, completeness or timeliness of any information contained in Further, we shall not be liable and shall be held harmless for any direct, indirect, consequential, inconsequential, punitive or incidental damages to any party arising from the use, access or reliance upon the information on the site, even if we have been advised of the possibility of such damages, and regardless of the form of the action.

All names, logos and marks appearing in, except as otherwise noted, may be trademarks of MetroPlus, its affiliates, related companies, or its licensors or joint venture partners. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited.

Not a Substitute for Professional Health Care or Advice

The health information contained in these portal Applications is general in nature and is not a substitute for professional health care. It is not meant to replace the advice of health care professionals.


MetroPlus may suspend or terminate your use of or access to the portal Applications if you fail to comply with these Terms. Such suspension or termination may result in the permanent deletion of your information or other previously available content.

Please read the following terms and conditions of use carefully. By using this service or permitting any other person or other entity to use this service on your behalf, you acknowledge that you have read these terms and conditions and that you accept and will be bound by the terms thereof, as they may be modified by us from time to time, as posted on this web site. When such a modification is made, we will post a revised version of the terms and conditions on this web site. Changes will be effective when they are posted. We are not required to provide you with notification that any such change has been made. It is your responsibility to review these terms and conditions from time to time to be aware of any such change. Your continued use of the service will indicate your agreement to any such change. We reserve the right to add to, remove, change or terminate access to any of the content or functions of the service without giving specific notice to you. Further, we assume no liability or responsibility for any errors or omissions in the content of the web site. We specifically disclaim any duty to update the information on the web site.  While we make every effort to ensure the accuracy of the information contained on this website, we make no representation as to the accuracy, timeliness, or completeness of the materials on the web site.

If you do not agree to the terms and conditions, you may not use this service. Access to this service is restricted to those persons who have a valid account.  Access or attempted access by unauthorized individuals may be subject to prosecution. Any use of the service is at the sole risk of the user.

Your Responsibility

You are responsible for all activities you authorize using the service. If you permit other persons, or other entities, to use the service you are responsible for any activities they authorize.

Disclaimer of Warranties

This information and service is provided “AS IS” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We periodically amend, change, add, delete, update or alter the information, including, without limitation, the terms of use, of the web site without notice.

In no event shall we or any other party involved in the creation, production, or delivery of the service be liable for any direct, indirect, special, incidental, consequential, or punitive damages of any kind, or any damages whatsoever  resulting  from loss of use, loss of data or profits, computer virus or system failure whether or not advised of the possibility of damages, and on any theory of liability, arising out of or in connection with the use or performance of this service, or the website  or your inability to use the information or materials contained in the service web site (or any other web site). You should consult your own legal advisors regarding the applicability of state statutes regarding limitations on liability. Some states do not allow the disclaimer of warranties or the exclusion of liability for consequential damages, so the above limitations may not apply to you in all cases.

Indemnification by User

You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense, including attorney’s fees related to your violation of these terms and conditions or your use of the service, including technical support, and information provided on this web site.

Changes/Interruptions in Service

We may on a regular basis perform maintenance on our equipment or system, which may result in interrupted service or errors in the service. We also may need to change the scope of our service from time to time. We will attempt to provide prior notice of such interruptions and changes but cannot guarantee that such notice will be provided.

Disclosure of Account Information

As described below, we may disclose information to third parties about your accounts if:

We have entered into an agreement to have another party receive your account information with safeguards as required by law.

It is necessary for completing payments or to otherwise carry out your instructions;

It is necessary to verify the existence and condition of a billing account or payment account;

In order to comply with laws, government agency rules or orders, court orders, subpoenas or other legal process or in order to give information to any government agency or official having legal authority to request such information;

If you give us your written permission.

If you have any questions or experience any difficulty on the provider portal, please call Provider Services at 800-303-9626. Our team is happy to assist you.

last updated: August 17, 2023

Ready to Join Us?

Talk to us about questions or concerns

Monday–Saturday | 8 a.m.–8 p.m. (ET)
Sunday | 9 a.m.–5 p.m. (ET)

Already A Member?

Talk To Us About Any Questions or Concerns

Monday–Saturday | 8 a.m.–6 p.m. (ET)
Sunday | 9 a.m.–5 p.m. (ET)

Speak To Someone In Your Community

Find someone in your neighborhood and in your language