Person reviewing documents for Medicare enrollment with MetroPlusHealth in New York

Managed Long-Term Care

Announcements & plan documents

MLTC

GREAT NEWS!

Effective March 1, 2024, your non-emergency transportation will be provided by Medical Answering Services (MAS). Need to schedule a ride?

Call 844-666-6270 or Schedule Online!

Important Update on Settlement in Consumer Directed Personal Assistance Program (CDPAP)

Recent court orders have impacted portions of the CDPAP Transition to Public Partnerships LLC (PPL), the Statewide Fiscal Intermediary.

Learn more here.

English (PDF) | Español (PDF) | Language Assistance

Find a doctor or specialist in your area today

Plan Materials

Managed Long-Term Care Plan Handbook

Free or Low-Cost Preventive Health Care Services

Preventive Health Care Guidelines

At MetroPlusHealth, we always want you to be at your best. That’s why we encourage you and your family to take advantage of preventive care services available to you at low or no cost. We’ve listed dozens of FREE preventive services here for adults, women and children that just may help you be your healthiest yet.

Free or Low-Cost Preventive Health Care Services

Dental Services - MLTC  

Starting January 31, 2024, MetroPlusHealth will be covering crowns and root canals in certain circumstances so that you can keep more of your natural teeth.

MetroPlusHealth Managed Long-Term Care Plan Benefits

On-Call Services Available 24 Hours a day, 7 Days a week:

  • Adult Day Health care
  • Care Coordination
  • Chore Service and Housekeeping
  • Consumer Directed Personal Assistance Services (CDPAS)
  • Dental Care
  • Durable Medical Equipment, including Medical and Surgical Supplies, Prosthetics, Orthotics, and Orthopedic Footwear
  • Eye exam and eyeglasses
  • Foot Care
  • Hearing Exams and Hearing Aides (including hearing aide batteries)
  • Home Care including nursing, home health aides, rehabilitation therapies, and medical social work
  • Home Delivered or Congregate Meals
  • Home Safety Modification/Improvement
  • Long-Term Placement at a Veterans’ Home
  • Nursing
  • Nursing Home Care (certain Medicaid restrictions apply)
  • Nutritional Counseling and Nutritional Supplements
  • Personal Care Services
  • Personal Emergency Response System (PERS)
  • Private Duty Nursing
  • Rehabilitation Therapies (Physical, Occupational, and Speech Therapy) provided in Setting other than Home
  • Respiratory Therapy
  • Respiratory Therapy and Oxygen
  • Scheduled Transportation to Health related Appointments
  • Social Adult Day Care
  • Social Care Network (SCN) benefits (effective January 1, 2025)
  • Social and Environmental Support
  • Telehealth

Planning For Your Care: Your Voice Matters

Who would make your health decisions if you couldn’t speak for yourself? Learn about Advance Directives and resources for planning ahead.

Your Personalized Care Plan
When you join MetroPlusHealth Managed Long-Term Care, you’ll get a dedicated Care Manager who will:

  • Work closely with you, your family, and your doctor
  • Create a care plan tailored to your unique needs
  • Address your medical, physical, emotional, and social requirements
  • Review your plan every six months (or sooner, if needed)
  • Provide you with a copy of your care plan

Let’s Build Your Plan Together
Your care plan specifies exactly which services you need, how often you’ll receive them, and for how long—all based on a comprehensive assessment of your situation.

Finding Care & Managing Your Health

Find the Right Provider
Search our network of Managed Long-Term Care providers using our Find a Doctor 

No Surprise Bills
You’re protected from balance billing when you receive emergency care or treatment from out-of-network providers at in-network facilities. You’ll never pay more than your plan’s regular costs. Learn more about your rights.

NYC Health + Hospitals Patient?
Take control of your health with MyChart—a free, secure portal that lets you:

  • Message your doctor’s office
  • Request prescription refills
  • View test results
  • Schedule appointments

Your Health, At Your Fingertips
Sign up for MyChart today and manage your care when and where it works for you.

Need support?

We’re in Your Neighborhood
MetroPlusHealth Managed Long-Term Care serves all five boroughs—Bronx, Brooklyn, Queens, Manhattan, and Staten Island. Our specialized health care plan is designed for adults 21+ with Medicaid who need ongoing care services.

Stay Safe at Home
We provide the support you need to remain independent and comfortable in your own home.

Have Questions?
Our friendly MLTC representatives are ready to help! Connect with our Virtual Office from the comfort of your home to discuss your long-term care options or call 855.355.6582

Members and providers accessing MetroPlusHealth's online resource library
MetroPlusHealth Virtual Visit

Access to a doctor—whenever and wherever you need it!

MetroPlusHealth Virtual Visit is the fast, easy way for our members to see a provider for common physical, mental, emotional, and behavioral health issues that are not emergencies. MetroPlusHealth Virtual Visit is available anytime, from anywhere in New York State, 24/7 – and in your language.

Know your rights and protections against surprise medical bills!

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.

Are you receiving care at an NYC Health + Hospitals facility?

Manage your health online with MyChart. Members who receive care at NYC Health + Hospital facilities now have access to MyChart. MyChart is a free secure portal you can use to manage your health information. MyChart allows you to:

  • Message your primary care provider’s office
  • Request refills of your prescription drugs
  • Access your test results
  • Schedule appointments

Explore all MetroPlusHealth Plans

last updated: June 25, 2025
MetroPlusHealth
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