• Findhelp.org
  Your one-stop resource for finding and connecting to essential support services in your community. Resources include financial assistance, food pantries, medical care and free or reduced-cost help. Simply enter your zip code to discover a wide range of local resources tailored to your needs. Start your journey towards support and assistance today with FindHelp!
• Social Care Network Program Benefits
  Social Care Networks (SCNs) connect Medicaid members to vital community resources that go beyond traditional healthcare. These services help address everyday needs such as housing support, food assistance, employment resources, childcare, and transportation, ensuring members have the support they need to live healthier and more stable lives. By linking medical care with social services, SCNs provide a more complete approach to health, helping Medicaid members overcome barriers, reduce stress, and focus on their overall well-being.Our members can access these services at the following participating SCNs:

  Social Care Network	Counties	Contact
  Public Health Solutions	Manhattan, Queens, Brooklyn	888-755-5045 https://www.wholeyou.nyc/
  Somos Healthcare Providers	Bronx	833-SOMOSNY (833-766-6769) https://www.somoscommunitycare.org/social-care-network/
  Staten Island Performing Provider System	Richmond	917-830-1140 https://statenislandpps.org/social-care-network/

• IDNYC
  IDNYC is a website dedicated to helping New Yorkers obtain a valid ID. To see the list of required documents and to schedule an appointment, visit their website or call 311 and ask for “ID NYC.” Applications are available in 35 languages.
• The Salvation Army
  The Salvation Army (Greater New York Division) provides various social services to those in need. Find information related to food assistance, housing, and shelter services on their website.
• The New York Public Library
  The New York Public Library (NYPL) offers numerous benefits including e-reading materials, access to different forms of print media, movie screenings/DVDs, events, exhibitions, and classes/resources. Apply for a digital library card using their online application or apply in person at a local library branch. Visit the NYPL website for more information.
• 311
  311 helps connect people in New York with government services including assistance with public benefits, food, shelter, and public education. Call 311 or visit their online portal. Hours of Operation: 24/7/365
• ACCESS HRA
  ACCESS HRA is a website run by New York City’s Human Resource Administration (HRA) Department of Social Services. The website informs residents about different benefits they can receive. Visit ACCESS HRA or call DSS One at 718-557-1399 Monday to Friday from 8 AM to 5 PM to learn about programs managed by the HRA Department.

NeON Nutrition and Kitchen

• NeON Nutrition Kitchens are neighborhood food pantries that support the community with free, nutritious groceries. See the website to review the locations.
• The Emergency Foodline
  The Emergency Foodline is an automated hotline available to people who live in New York. You can call 866-888-8777 , 24/7/365 to find food resources near you.
• WIC
  The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) gives federal grants to states for supplemental foods, health care referrals, and nutrition education. It helps low-income pregnant, breastfeeding, and non-breastfeeding postpartum women, as well as infants and children up to age 5 who are at nutritional risk. See the website to find the closest WIC center.
• SNAP
  The Supplemental Nutrition Assistance Program (SNAP) issues electronic benefits that can be used like cash to purchase food. SNAP helps low-income working people, senior citizens, the disabled and others feed their families.
• City Meals
  City Meals on Wheels is a group that assists New Yorkers who are 60 years old or older and can’t easily make healthy meals at home.  Visit their website to apply for meals.
• Food Help NYC
  Food Help NYC is an online application that helps users find community organizations offering free food. Users can type an address to find the nearest food pantries and soup kitchens.
• God’s Love We Deliver
  God’s Love We Deliver cooks and delivers nutritious meals to New Yorkers living with a severe and/or chronic illness, mental illness or substance abuse challenge. Visit their website www.glwd.org, to review eligibility criteria and process to apply for meals.

• The Tenant Helpline
  The Tenant Helpline is a free resource available to all New Yorkers. Specialists can provide housing-related services in multiple languages. Call the Tennant Helpline by calling 311 and request ‘The Tennant Helpline.’
• NY Housing Search
  NY Housing Search helps New Yorkers find affordable housing. Use the search options to find homes based on location, cost, and number of bedrooms.
• NYC Housing Preservation and Development Website
  NYC Housing Preservation and Development shares information on New York City resident, tenants’ rights and responsibilities and how to set up an appointment if you have problems with mold, pests, or lead. Visit the website to learn about the different resources. Or Manhattan residents call 212-863-5030; Bronx residents call 212-863-7050; Brooklyn residents call 212-863-6620; Queens residents call 212-863-5990 and Staten Island residents call 212-863-8100.
• HOMEBASE
  HOMEBASE helps people with housing problems in the community by offering services to prevent families from becoming homeless and helping those leaving shelters find permanent homes. Visit the website to find your nearest HOMEBASE location.
• CityFHEPS
  CityFHEPS is a rental assistance program to help individuals and families find and keep housing. To qualify, a person must be at risk of homelessness, be working or have a documented disability, and can live in a shelter or the community. Call the Rental Assistance Call Center through the DSS OneNumber at 718-557-1399 (press 4 for the Housing or Rental Assistance).
• One Shot Deal (OSD)
  Cash Assistance, also called The One-Shot Deal, is a public benefit where emergency financial assistance is available for those who cannot pay their bills due to an unexpected situation. Apply online or on the ACCESS HRA app, then call 929-273-1872 Monday through Friday from 8:30 AM to 5:00 PM to complete your interview. For general inquiries call the DSS One at 718-557-1399 (press #1 for general information related to Cash Assistance).

• Access-A-Ride
  Access-A-Ride, managed by the Metropolitan Transportation Authority (MTA), provides accessible rides to eligible New Yorkers. Visit the website or call 877-337-2017 to learn more about the eligibility requirements.
• NYC Fair Fares
  NYC Fair Fares is a program for people who live in New York City. If you’re eligible, you can get half off on subway and bus fares. Call 311 and ask about “Fair Fares” or visit one of their locations (varies, see website) Monday to Friday from 8:30 AM to 5 PM. Users can also send a message to the Department of Social Services on the online form.

Transportation Through MetroPlusHealth Plans

• Child Health Plus, Enhanced (HARP) Plan, Essential Plan
  NON-EMERGENCY TRANSPORTATION BENEFIT: Your non-emergency transportation benefit is provided by Medical Answering Services (MAS). Need to schedule a ride? Call 844-666-6270 or Schedule Online! Available for Child Health Plus, Enhanced (HARP) Plan and Essential Plan.
• Medicaid Managed Care
  No-Stress Transportation.
  Whether you have a medical appointment near your home or across town, MetroPlusHealth wants to ensure you get the care you need when you need it without the stress of getting there. We also want to ensure you arrive at your appointment on time.  Effective immediately, Medical Answering Services, LLC (MAS) will be responsible for providing you with non-emergency medical transportation services for eligible Medicaid beneficiaries living in the five boroughs of New York City. We encourage our member to take advantage of this benefit in order to ensure that services are provided. If you need to schedule or inquire about receiving transportation benefits please contact MetroPlusHealth Customer Service Department at 800-303-9626 (TTY: 711) if you need assistance. Please also provide ample time for your appointment to be scheduled. Please note in order to be eligible for Medicaid transportation benefits your provider must complete Form 2015, a verification of Medicaid Transportation Abilities.
• Medicare Advantage
  Routine Transportation: $0 copay for up to 48 one-way trips to health-related locations per year. Learn more.

• Valera Health
  Valera Health is a virtual mental health service that is available for most MetroPlusHealth Members. Valera Health provides psychotherapy, medication management, and group therapy for eligible members who are twelve years of age and older.
• Aging Connect
  Aging Connect is the New York City Department for the Aging’s contact center for older adults and their families. Aging Connect can help with social services and activities. To reach Aging Connect, call 212-AGING-NYC (212-244-6469) Monday to Friday from 8:30 AM to 5:30 PM, or send a message through their online form on the website.
• 988 Suicide and Crisis Lifeline
  988 is available to all people living in New York who need to discuss mental health related problems such as coping with stress, depression, anxiety, or drug and/or alcohol abuse. This service is run by the New York City Department of Health and Mental Hygiene and is available for 200+ languages 24/7/365. Call or text 988. Or visit their website to use the online chat function.
• New York City Neighborhood Opportunity Network
  The Neighborhood Opportunity Network (NeON) is an online tool that helps connect people in their neighborhoods and get involved in the community. Visit their website to learn more about their programs.

• Family Welcome Centers (FWC)
  Family Welcome Centers (FWC), part of the New York City Public School District, help families with enrollment and admissions to pre-K and elementary schools. FWCs provide support with admission questions, guidance for new students, enrollment, and information about offers and waitlists. To book an appointment, contact the nearest FWC (view the website to see the services offered and their locations).
• NYC Children and MyCity
  The New York City Administration for Children’s Services (ACS) provides information on their website about different child care resources, including affordable child care. Take a survey to check eligibility or recertify your affordable child care voucher. If assistance is needed, call the ACS Call Center at 212-835-7610, Monday to Friday from 8:30 AM to 5:30 PM.
• Discover DYCD
  Discover DYCD is an online database run by the New York City Department of Youth and Community Development. It is dedicated to identifying resources for afterschool programs, housing support, jobs and internships, immigrant services, family support, and community services.

• New York City The Mayor’s Office for People With Disabilities
  The Mayor’s Office for People with Disabilities has resources for New York City residents with disabilities. Visit the website to see all of the different resources available.
• Brooklyn Center for Independence of the Disabled (BCID)
  The Brooklyn Center for Independence of the Disabled (BCID) provides various services to people with disabilities, such as financial coaching, advocacy and mediation services, peer support groups, and more. Call 718-998-3000 (TTY: 718-998-7406) or email [email protected] for more information.
• Initiative for Women With Disabilities
  New York University Langone Health’s Initiative for Women With Disabilities is a not-for-profit health center that provides women and adolescent girls with disabilities with primary care, women’s health and reproductive services, and wellness programs. Call 212-598-6429 or email [email protected] to learn more about the Initiative.

• We Speak NYC
  We Speak NYC is an online resource which allows anyone to take free English classes anytime, anywhere.
• Literacy New York
  Literacy New York is a nonprofit dedicated to improving literacy for adult New Yorkers. To find a location, visit their website or call 716-651-0465.
• The City University of New York
  The City University of New York offers courses like English for Speakers of Other Languages (ESOL), Basic Education (BE), and High School Equivalency GED Preparation (HSE.GED). Registration and availability vary by location. Potential students should find the borough and campus closest to them and call the program to learn more.
• Discover New York
  Discover New York is a database that provides free classes for reading, writing, GED, and English for youth and adults. Courses vary by location and availability. Use the Discover DYCD search tool to find opportunities near you.

• NYC Immigration Legal Hotline
  Call the City’s Legal Hotline for free and safe immigration legal help. Call 800-354-0365 Monday through Friday from 9 AM to 6 PM or see their website to review the services offered.
• Mayor’s Office of Immigrant Affairs
  The NYC Mayor’s Office of Immigrant Affairs (MOIA) advises the mayor and city agencies on public policy issues affecting immigrants. Their website also helps with common immigrant issues.
• Refugee Services
  New York State Office of Temporary and Disability Assistance provides a list of programs and benefits which could be helpful to those who recently immigrated to New York. Review the list on their website.
• NYC Cares
  NYC Cares provides a list of Community Based Organizations that ensure all New Yorkers in need of access to healthcare are being connected to programs. Review the full list on the website.
• New York Legal Assistance Group (NYLAG)
  The New York Legal Assistance Group (NYLAG) helps New Yorkers with various legal issues, including financial counseling, immigration matters, domestic violence, tenants’ rights, and public housing/public benefits issues. Visit the website or call 212-613-5000 to learn more.
• New Americans
  New Americans offers legal assistance and important information for those who have recently immigrated to the United States. Visit their website for information about the services provided.

• Abortion Access Hub
  NYC DoHMH’s Abortion Access Hub provides free and confidential support to those seeking assistance finding an abortion provider. To get answers related to common questions and learn about different options, call 877-692-2482, Monday to Friday, from 8 AM to 6 PM.
• NYC Nurse-Family Partnership
  NYC Nurse-Family Partnership connects expecting first-time parents to their own nurse. Call 311 and ask about the “Nurse Family Partnership” or email [email protected] to learn more.
• The Citywide Doula Initiative
  The Citywide Doula Initiative helps pregnant people prepare for childbirth and care for their newborn. Visit the website for more information.
• NYC H+H; Obstetrics and Gynecology
  NYC Health and Hospitals provides high quality health care in every borough. To make an appointment with an Obstetrician, visit their Obstetrics and Gynecology (OBGYN) website. This lists all the NYC Health and Hospitals locations that provide OBGYN care and the phone numbers to call for an appointment. You can also call 844-692-4692
• New Family Home Visits Initiative
  New Family Home Visits Initiative is for new parents. Users can meet with a trained health worker for assistance with breastfeeding, safe sleep, and child development. Call 311 or 212-NEW-YORK (212-639-9675) to learn more.

• The Hotline
  National Domestic Violence Hotline is a national group that helps people who are experiencing domestic violence or any form of gender based interpersonal violence. Text “Start” to 88788 or call 800-799-7233 to talk to someone. The Hotline is available 24/7/365.
• NYC Hope
  NYC Hope is an online resource for people living in New York City and who are experiencing domestic violence or any form of gender based interpersonal violence. Call 800-621-4673 to talk to someone or check out their website to learn more or chat with a specialist.
• Family Justice Centers
  Family Justice Centers provide free and confidential assistance to those who have experience domestic or interpersonal violence. Visit the website to learn about each borough’s FJC location. FJCs are open 9 AM – 5 PM from Monday to Friday.

• New York State and Roswell Park Cessation Services
  The NYS Quitline is for New York State residents who want to stop smoking, vaping, or chewing tobacco.  The website has helpful resources, including a FREE starter kit, a quit coach, and texting programs available in multiple languages. Call 866-NY-QUITS (866-697-8487) or text QUITNOW to 333888.
• NYC HHC Smoking Cessation
  New York City Health and Hospitals offer lots of ways to help many New Yorkers who smoke. They give affordable treatments to help quit smoking.
• Asian Smokers’ Quitline
  The Asian Smokers’ Quitline is an online resource dedicated to help Asian Americans quit smoking.  If interested, call 800-838-8917 if Chinese is your preferred language or 800-556-5564 if Korean is your preferred language or 800-778-8440 if Vietnamese is your preferred language or email [email protected].

Our dedicated team is here to assist you Monday – Saturday, 8am-8pm, and Sunday, 9am-5pm, Call us at 866.496.6636.
At MetroPlusHealth, we are more than just a health plan; we are your partners in achieving a healthier, happier life. Reach out to us today to learn more about how we can support your health and well-being.

• Child Health Plus
• Enhanced (HARP) Plan
• Essential Plan
• Managed Long-Term Care
• Marketplace Plans
• Medicaid Managed Care
• Medicare
• Medicare Advantage
• Medicare Platinum Plan (HMO)
• MetroPlus UltraCare (HMO D-SNP)
• Partnership In Care (PIC)