Member
Rewards Program
Take care of your Health and Earn Rewards!
Explore more about health insurance rewards for members
Start Earning Rewards Today!
The MetroPlusHealth Member Rewards Program makes taking care of your health even more rewarding. Eligible members can earn rewards and incentives by completing important health activities like annual checkups, flu shots, and screenings. Designed to encourage preventive care and healthier living, this program helps members stay engaged in their wellness journey while enjoying meaningful rewards. Whether you’re scheduling your next primary care visit, getting active, or completing a health screening, MetroPlusHealth Member Rewards ensures that every healthy choice pays off — literally.
Follow these four easy steps to get started.
How to use the Member Rewards Program
Which plan do you have?
- Enhanced (HARP) Plan
- Essential Plan
- MetroPlusHealth Gold Plan
- Medicaid Managed Care
- Partnership In Care (PIC) HIV
- MetroPlus Advantage Plan (HMO D-SNP)
- MetroPlusHealth Medicare Platinum Plan (HMO)
- MetroPlus UltraCare (HMO D-SNP)
Annual PCP Visit
Earn $75 in rewards
Complete an annual checkup with your primary care physician (PCP) and earn $75 in rewards. Call your PCP to schedule an appointment today.
Age 21+
You can only earn the Adult PCP Visit reward OR New Member PCP Visit reward in the same calendar year. This reward is available once per calendar year.
Breast Cancer Screening
Earn $50 in rewards
Complete a mammogram and earn $50 in rewards if the mammogram is completed this year. Call your health care provider to schedule an appointment today.
Women, ages 40-74
You are eligible to receive $50 in rewards for a mammogram completed this year. This reward is available once per calendar year.
Members who earn any breast cancer screening reward cannot earn rewards for any other breast cancer screening within the same calendar year.
Cervical Cancer Screening
Earn $50 in rewards
Complete a cervical cancer screening and earn $50 in rewards. Call your health care provider to schedule an appointment today.
Women, ages 24-64
High-risk members ages 30-64 may complete HPV screening and still qualify for this reward. This reward is available once per calendar year.
Members who earn any cervical cancer screening reward cannot earn rewards for any other cervical cancer screening within the same calendar year.
Colon Cancer FOBT/FIT Screening
Earn $20 in rewards
Complete a colon cancer screening and earn $20 in rewards. Call your health care provider to see which screening is right for you.
Ages 45-75
$20 in rewards for a fecal occult blood test (FOBT), fecal immunochemical test (FIT)
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Colon Cancer FIT-DNA Screening
Earn $40 in rewards
Complete a colon cancer screening and earn $40 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
$40 in rewards for a stool-based (fecal) test (FIT-DNA) this year
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Flu Shot
Earn $30 in rewards
Get your annual flu shot to earn $30 in rewards.
Age: 6 months +
This reward is available once every calendar year.
Breast Cancer Screening
Earn $50 in rewards
Complete a mammogram and earn $50 in rewards if the mammogram is completed the current year. Call your health care provider to schedule an appointment today.
Women, ages 40-74
You are eligible to receive $50 in rewards for a mammogram completed this year. This reward is available once per calendar year.
Received a mammogram this year.
Cervical Cancer Screening
Earn $50 in rewards
Complete a cervical cancer screening and earn $50 in rewards. If you completed a cervical cancer screening in the current year, you will automatically earn this reward. Call your health care provider to schedule an appointment today.
Women, ages 24-64
High-risk members ages 30-64 may complete HPV screening and still qualify for this reward. This reward is available once per calendar year.
Complete a cervical cancer screening in the current year.
Colon Cancer Screening
Earn $50 in rewards
Complete a colon cancer screening and earn $50 in rewards. Call your health care provider to see which screening is right for you.
Age: 45-75
You are eligible to earn $50 in rewards for a completed colonoscopy, FIT-DNA, fecal occult blood test (FOBT), fecal immunochemical test (FIT), or stool-based (fecal) test.
Movement
$25 per calendar year
Age: 19+
Your movement and walking pay off! Earn $25 for walking at least 8,000 steps a day for most days each month.
This reward is available once every calendar year
Flu Shot
Earn $25 in rewards
Get your annual flu shot to earn $25 in rewards.
Age: 19+
This reward is available once every calendar year
Mental Health Screening
$25 per calendar year
Age 19+
Take care of your mental well-being and have your provider do an assessment for depression and anxiety to earn $25.
This reward is available once every calendar year
Annual PCP Visit
$50
Age 19+
Complete an annual checkup with your primary care physician (PCP) and earn $50 in rewards. Call your PCP to schedule an appointment today.
This reward is available once per year.
Annual Dental Visit
Earn $25 in rewards
Receive your annual dental check up this year and earn $25.
No age restriction
All Gold member subscribers are eligible. This reward is available once per calendar year.
Breast Cancer Screening
Earn $50 in rewards
Get your mammogram to screen for breast cancer and earn $50.
Women, Age: 40-74
Gold member subscribers who are female and between the ages of 40-74 are eligible. This reward is available once per year.
This reward is available once per year.
Flu Shot
Earn $25 in rewards
Get your flu shot and earn $25 in rewards.
No Age Restriction
Rewards Details: All Gold member subscribers are eligible. This reward is available once per year.
Mental Health Screening
Earn $50 in rewards
Take care of your mental well-being and have your provider do an assessment for depression and anxiety to earn $50.
No Age Restriction
All Gold member subscribers are eligible. This reward is available once per year
Movement
Earn $25 in rewards
Your movement and walking pays off! Earn $25 for walking at least 8,000 steps a day for most days each month.
No age restriction
This reward is available once every calendar year
Sunscreen Use
Earn $25 in rewards
Protect yourself from the sun and earn $25.
No Age Restriction
All Gold member subscribers are eligible. This reward is available once per year.
Breast Cancer Screening
Earn $50 in rewards
Complete a mammogram and earn $50 in rewards if the mammogram is completed this year. Call your health care provider to schedule an appointment today.
Women, ages 40-74
You are eligible to receive $50 in rewards for a mammogram completed this year. This reward is available once per calendar year.
Members who earn any breast cancer screening reward cannot earn rewards for any other breast cancer screening within the same calendar year.
Child & Adolescent Annual Dental Visit
Earn $20 in rewards
Bring your child or adolescent to an annual dental checkup and earn $20 in rewards. Contact your dentist to schedule an appointment today.
Ages 0 – 20
You can only earn one reward per eligible child per calendar year.
This reward is available once per calendar year.
Cervical Cancer Screening
Earn $50 in rewards
Complete a cervical cancer screening and earn $50 in rewards. Call your health care provider to schedule an appointment today.
Women, ages 24-64
High-risk members ages 30-64 may complete HPV screening and still qualify for this reward. This reward is available once per calendar year.
Members who earn any cervical cancer screening reward cannot earn rewards for any other cervical cancer screening within the same calendar year.
Colon Cancer Screening
Earn $50 in rewards
Complete a colon cancer screening and earn $50 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
You are eligible to earn $50 in rewards for a colonoscopy completed this year.
The colonoscopy screening reward can be earned once every 10 years.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Colon Cancer FIT-DNA Screening
Earn $15 in rewards
Complete a colon cancer screening and earn $15 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
$15 in rewards for a stool-based (fecal) test (FIT-DNA) this year.
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Colon Cancer FOBT/FIT Screening
Earn $10 in rewards
Complete a colon cancer screening and earn $10 in rewards. Call your health care provider to see which screening is right for you.
Ages 45-75
$10 in rewards for a fecal occult blood test (FOBT), fecal immunochemical test (FIT)
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Flu Shot
Earn $5 in rewards
Get your annual flu shot to earn $5 in rewards.
Age 6 months+
This reward is available once every calendar year.
Postpartum Visit
Earn $20 in rewards
Complete a postpartum visit with your health care provider between 7 and 84 days after you deliver your baby and earn $20 in rewards. Call your health care provider to schedule an appointment today.
All ages
This reward is available once per pregnancy.
Well-Baby 15-Month Checkup
Earn up to $60 in rewards
Complete six well-baby checkups with your child’s primary care provider (PCP) and earn $60 in rewards. Call your child’s PCP to schedule an appointment today.
Ages 0 – 15 months
$60 in rewards for completing 6 visits in the first 15 months of life.
Well-Baby 30-Month Checkup
Earn $20 in rewards
Complete all well-baby checkups with your child’s primary care provider (PCP) and earn $60 for completing 6 visits in the first 15 months of life. Earn $20 in rewards for completing 2 visits between 16 and 30 months of life. Call your child’s PCP to schedule an appointment today.
Age: birth through 30 months
$60 in rewards for completing 6 visits in the first 15 months of life.
$20 in rewards for completing 2 visits between 16 and 30 months of life.
Breast Cancer Screening
Earn $50 in rewards
Complete a mammogram and earn $50 in rewards if the mammogram is completed this year. Call your health care provider to schedule an appointment today.
Women, ages 40-74
You are eligible to receive $50 in rewards for a mammogram completed this year. This reward is available once per calendar year.
Members who earn any breast cancer screening reward cannot earn rewards for any other breast cancer screening within the same calendar year.
Cervical Cancer Screening
Earn $50 in rewards
Complete a cervical cancer screening and earn $50 in rewards. Call your health care provider to schedule an appointment today.
Women, ages 24-64
High-risk members ages 30-64 may complete HPV screening and still qualify for this reward. This reward is available once per calendar year.
Members who earn any cervical cancer screening reward cannot earn rewards for any other cervical cancer screening within the same calendar year.
Child & Adolescent Well-Care Visit
Earn $20 in rewards
Bring your child or adolescent to an annual checkup with a primary care provider or OB/GYN and earn $20 in rewards. Call your health care provider to schedule an appointment today.
Ages 3 – 21
This reward is available once per calendar year.
Colon Cancer Screening
Earn $100 in rewards
Complete a colon cancer screening and earn $100 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
You are eligible to earn $100 in rewards for a colonoscopy completed this year.
The colonoscopy screening reward can be earned once every 10 years.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Colon Cancer FIT-DNA Screening
Earn $40 in rewards
Complete a colon cancer screening and earn $40 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
$40 in rewards for a stool-based (fecal) test (FIT-DNA) this year
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Colon Cancer FOBT/FIT Screening
Earn $20 in rewards
Complete a colon cancer screening and earn $20 in rewards. Call your health care provider to see which screening is right for you.
Ages 45-75
$20 in rewards for a fecal occult blood test (FOBT), fecal immunochemical test (FIT)
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Comprehensive Care for People Living with HIV
Earn up to $450 in rewards
Visit your primary care physician (PCP) to manage HIV/AIDS and earn up to $450 in rewards. Call your health care provider to schedule an appointment today.
Age 2+
To qualify for this reward, the requirement is clinical eligibility:
- Diagnosis of HIV or AIDS
- Virally suppressed members must have 1 visit.
- Virally unsuppressed or missing VL: members must have 2 visits.
Upon completion, you can earn:
$225 in rewards for a PCP visit between January 1 and June 30.
$225 in rewards for a PCP visit between July 1 and December 31.
Flu Shot
Earn $30 in rewards
Get your annual flu shot to earn $30 in rewards.
Age 6 months+
This reward is available once every calendar year.
Annual PCP Visit
Earn $30 in rewards
Complete an annual checkup with your primary care physician (PCP) and earn $30 in rewards. Call your PCP to schedule an appointment today.
All ages
You can only earn the Adult PCP Visit reward OR New Member PCP Visit reward in the same calendar year. This reward is available once per calendar year.
Breast Cancer Screening
Earn $30 in rewards
Complete a mammogram and earn $30 in rewards if the mammogram is completed this year. Call your health care provider to schedule an appointment today.
Women, ages 40-74
You are eligible to receive $30 in rewards for a mammogram completed this year. This reward is available once per calendar year.
Members who earn any breast cancer screening reward cannot earn rewards for any other breast cancer screening within the same calendar year.
Colon Cancer Screening
Earn $50 in rewards
Complete a colon cancer screening and earn $50 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
You are eligible to earn $50 in rewards for a colonoscopy completed this year.
The colonoscopy screening reward can be earned once every 10 years.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Colon Cancer FIT-DNA Screening
Earn $15 in rewards
Complete a colon cancer screening and earn $15 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
$15 in rewards for a stool-based (fecal) test (FIT-DNA) this year
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Colon Cancer FOBT/FIT Screening
Earn $10 in rewards
Complete a colon cancer screening and earn $10 in rewards. Call your health care provider to see which screening is right for you.
Ages 45-75
$10 in rewards for a fecal occult blood test (FOBT), fecal immunochemical test (FIT)
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Diabetes Eye Exam
Earn $30 in rewards
Complete a diabetes retinal eye exam and earn $30 in rewards. Call your eye doctor to schedule an appointment today.
Ages 18+
To be eligible for this reward, the requirement is clinical eligibility – diagnosis of type 1 or type 2 diabetes. This reward is available once per calendar year.
Flu Shot
Earn $10 in rewards
Get your annual flu shot to earn $10 in rewards.
Age 18+
This reward is available once every calendar year.
Health Risk Assessment (HRA-MA)
Earn $10 in rewards
Complete your MetroPlus Medicare Health Risk Assessment (HRA) and earn $10 in rewards.
All ages
$10 in rewards for completing the assessment.
If you’re not sure if you’ve completed your Medicare HRA, contact MetroPlusHealth Member Services at 1-866-986-0356 (TTY: 711). This reward is available once per calendar year.
Personal Health Assessment
Earn $50 in rewards
Complete a Personal Health Assessment and earn $50 in rewards.
Age 21 – 85
$50 in rewards for completing the assessment (eligible members only).
This reward is available once per calendar year.
Detección de cáncer de colon mediante prueba de sangre oculta en heces (FOBT/FIT)
Gane $10 en recompensas
Realícese una prueba de detección de cáncer de colon y gane $10 en recompensas. Llame a su proveedor de atención médica para saber qué prueba es la más adecuada para usted.
Edades: 45-75 años
$10 en recompensas por una prueba de sangre oculta en heces (FOBT) o una prueba inmunoquímica fecal (FIT)
Los miembros pueden ganar recompensas por una prueba de sangre oculta en heces, una prueba FIT-DNA o una prueba inmunoquímica fecal una vez por año calendario.
Los miembros que ganen una recompensa por cualquier prueba de detección de cáncer de colon no podrán ganar recompensas por ninguna otra prueba de detección de cáncer de colon dentro del mismo año calendario.
Annual PCP Visit
Earn $30 in rewards
Complete an annual checkup with your primary care physician (PCP) and earn $30 in rewards. Call your PCP to schedule an appointment today.
All ages
You can only earn the Adult PCP Visit reward OR New Member PCP Visit reward in the same calendar year. This reward is available once per calendar year.
Breast Cancer Screening
Earn $30 in rewards
Complete a mammogram and earn $30 in rewards if the mammogram is completed this year. Call your health care provider to schedule an appointment today.
Women, ages 40-74
You are eligible to receive $30 in rewards for a mammogram completed this year. This reward is available once per calendar year.
Members who earn any breast cancer screening reward cannot earn rewards for any other breast cancer screening within the same calendar year.
Colon Cancer Screening
Earn $50 in rewards
Complete a colon cancer screening and earn $50 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
You are eligible to earn $50 in rewards for a colonoscopy completed this year.
The colonoscopy screening reward can be earned once every 10 years.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Diabetes Eye Exam
Earn $30 in rewards
Complete a diabetes retinal eye exam and earn $30 in rewards. Call your eye doctor to schedule an appointment today.
Ages 18+
To be eligible for this reward, the requirement is clinical eligibility – diagnosis of type 1 or type 2 diabetes. This reward is available once per calendar year.
Flu Shot
Earn $10 in rewards
Get your annual flu shot to earn $10 in rewards.
Age 18+
This reward is available once every calendar year.
Health Risk Assessment (HRA-MA)
Earn $10 in rewards
Complete your MetroPlusHealth Medicare Health Risk Assessment (HRA) and earn $10 in rewards.
All ages
$10 in rewards for completing the assessment.
If you’re not sure if you’ve completed your Medicare HRA, contact MetroPlusHealth Member Services at 1-866-986-0356 (TTY: 711). This reward is available once per calendar year.
Personal Health Assessment
Earn $50 in rewards
Complete a Personal Health Assessment and earn $50 in rewards.
Age 21 – 85
$50 in rewards for completing the assessment (eligible members only).
This reward is available once per calendar year.
New Member PCP Visit
Gane $10 en recompensas
Realícese una prueba de detección de cáncer de colon y gane $10 en recompensas. Llame a su proveedor de atención médica para saber qué prueba es la más adecuada para usted.
Edades: 45-75 años
$10 en recompensas por una prueba de sangre oculta en heces (FOBT) o una prueba inmunoquímica fecal (FIT)
Los miembros pueden ganar recompensas por una prueba de sangre oculta en heces, una prueba FIT-DNA o una prueba inmunoquímica fecal una vez por año calendario.
Los miembros que ganen una recompensa por cualquier prueba de detección de cáncer de colon no podrán ganar recompensas por ninguna otra prueba de detección de cáncer de colon dentro del mismo año calendario.
Colon Cancer FOBT/FIT Screening
Earn $10 in rewards
Complete a colon cancer screening and earn $10 in rewards. Call your health care provider to see which screening is right for you.
Ages 45-75
$10 in rewards for a fecal occult blood test (FOBT), fecal immunochemical test (FIT)
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Colon Cancer FIT-DNA Screening
Earn $15 in rewards
Complete a colon cancer screening and earn $15 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
$15 in rewards for a stool-based (fecal) test (FIT-DNA) this year
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Annual PCP Visit
Earn $20 in rewards
Complete an annual checkup with your primary care physician (PCP) and earn $20 in rewards. Call your PCP to schedule an appointment today.
All ages
You can only earn the Adult PCP Visit reward. This reward is available once per calendar year.
Breast Cancer Screening
Earn $30 in rewards
Complete a mammogram and earn $30 in rewards if the mammogram is completed this year. Call your health care provider to schedule an appointment today.
Women, ages 40-74
You are eligible to receive $30 in rewards for a mammogram completed this year. This reward is available once per calendar year.
Members who earn any breast cancer screening reward cannot earn rewards for any other breast cancer screening within the same calendar year.
Colon Cancer Screening
Earn $50 in rewards
Complete a colon cancer screening and earn $50 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
You are eligible to earn $50 in rewards for a colonoscopy completed this year.
The colonoscopy screening reward can be earned once every 10 years.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Diabetes Eye Exam
Earn $30 in rewards
Complete a diabetes retinal eye exam and earn $30 in rewards. Call your eye doctor to schedule an appointment today.
Ages 18+
To be eligible for this reward, the requirement is clinical eligibility – diagnosis of type 1 or type 2 diabetes. This reward is available once per calendar year.
Flu Shot
Earn $10 in rewards
Get your annual flu shot to earn $10 in rewards.
Age 18+
This reward is available once every calendar year.
Colon Cancer FOBT/FIT Screening
Earn $10 in rewards
Complete a colon cancer screening and earn $10 in rewards. Call your health care provider to see which screening is right for you.
Ages 45-75
$10 in rewards for a fecal occult blood test (FOBT), fecal immunochemical test (FIT)
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
Colon Cancer FIT-DNA Screening
Earn $15 in rewards
Complete a colon cancer screening and earn $15 in rewards. Call your health care provider to see which screening is right for you.
Ages 45 – 75
$15 in rewards for a stool-based (fecal) test (FIT-DNA) this year
Members can earn rewards for a fecal occult blood test, FIT-DNA test, or fecal immunochemical test once per calendar year.
Members who earn any colon cancer screening reward cannot earn rewards for any other colon cancer screening within the same calendar year.
We’re Here to Help.
Still have questions? We may have your answer here
Do Member Rewards earned in 2025 expire at the end of the year?
The activities and rewards displayed below reflect the 2025 benefit year. Rewards earned in 2025 expire on 12/31/2026. Please allow additional time for rewards to be processed and delivered. Your exact rewards depend on your plan type. See the 2025 rewards details in the table below:
Select Your Plan: Enhanced (HARP) Plan | Essential Plan | MetroPlusHealth Gold Plan | Medicaid Managed Care | Partnership in Care (PIC) HIV | MetroPlusHealth Advantage Plan (HMO D-SNP) | MetroPlusHealth Platinum Plan (HMO) | MetroPlusHealth UltraCare (HMO D-SNP)
Who is eligible for the rewards program?
MetroPlusHealth members in the following plans are eligible to participate in the Rewards program: Medicaid, Partnership in Care (PIC) HIV Special Needs Plan, Enhanced (HARP) Plan, Essential Plan, MetroPlus Advantage Plan (HMO D-SNP) and MetroPlus Platinum Plan (HMO), MetroPlus UltraCare (HMO D-SNP), and MetroPlus Gold.
How do I register?
To access the Rewards program, members must first create and log into their MetroPlusHealth Member Portal account.
Step 1: Create a MetroPlusHealth Member Portal account (or sign in if you already have one).
Step 2: Once in the Member Portal, click on “Rewards.”
Step 3: You will be taken directly to your Rewards portal through Single Sign-On (SSO).
If it is your first time visiting the Rewards portal, you will first be asked to confirm your contact information and confirm participation in the Rewards program, if your plan requires reward registration.
If you have accessed the Rewards portal before, you will go directly to your personalized Rewards Home Page, where you can view your eligible and earned Rewards and OTC information, if applicable to your plan.
Important plan-specific notes:
• MetroPlus Advantage Plan (HMO D-SNP)) and MetroPlus UltraCare (HMO D-SNP) members will receive their Rewards card immediately after enrollment into the plan, regardless of whether they have accessed the Rewards member portal to confirm their contact information and register their account. Their card will be loaded with OTC funds and any earned rewards.
• Essential Plan (EP) members must register their Rewards and OTC account via the member portal or customer service before their card is mailed. Once it is mailed, it will be pre-loaded with available OTC funds and any earned rewards.
• All other plans must register their Rewards account via the member portal or with customer service and complete a rewardable activity before a loaded card is mailed to the member.
How do I earn rewards?
Members can view their eligible rewards by navigating to “My Rewards” within the Member Rewards portal. This section displays the rewardable activities available for each member based on their specific plan.
For most plans, once a member completes a healthy activity that qualifies for a reward, and the activity is processed by MetroPlusHealth, the reward will be automatically deposited into the member’s Rewards account. No additional action is required.
For members enrolled in the Gold or Essential Plan, there will be a “Complete Activity” button next to certain rewardable activities. In these cases, members will be prompted to self-attest to complete the activity before the reward can be processed.
Where can I use my Rewards and Flex card?
The Rewards Card is a point-of-sale card that can be used at Duane Reade, Walgreens, CVS, Rite Aid, Family Dollar, Amazon and numerous independent groceries and drug retailers.
For the full list of retailers, please refer to your Member Rewards Portal, which is accessed by logging into the MetroPlusHealth Member Portal and navigating to the Rewards page.
Once in the Rewards portal:
Click the “Shop” tab.
Select “Retail Lookup.”
Enter your ZIP code to see all participating retailers where the card can be used.
Members can also shop online. Under the “Shop” tab, the portal displays available online shopping options where Reward and OTC funds can be used.
Within the Member Portal, members can also view and track their reward and OTC balances, as well as their past transactions.
When should I expect to receive the card?
The timing for receiving your Rewards or Flex card depends on your Line of Business:
MetroPlus Advantage Plan (HMO D-SNP) and MetroPlus UltraCare (HMO D-SNP)
Members will receive their card shortly after enrollment. The card will be pre-loaded with their OTC benefit dollars and can be used right away. When a member completes a qualifying health activity, any earned Reward dollars will also be automatically loaded onto the same Flex card.
Essential Plan (EP):
Members must first register for the OTC and Rewards program via the Member Portal. After completing registration, a card with their OTC dollars will be mailed. Once the member completes a qualifying health activity, Reward dollars will also be loaded to this card.
All other plans (Medicaid, Enhanced (HARP) Plan, Partnership in Care (PIC) HIV Special Needs Plan (SNP), Gold): Members will receive their card after they both:
- Complete a qualifying health activity, and
- Register for the program through the Member Rewards Portal.
The card will then be mailed with the reward amount associated with the completed activity.
When I receive my member rewards card will there be a default value?
When the card is mailed, it is pre-loaded with the value of the earned Reward dollars or OTC funds.
MetroPlus Advantage Plan (HMO D-SNP) and MetroPlus UltraCare (HMO D-SNP):
Your card will arrive with your Flex (OTC) wallet funds already loaded, even if you have not completed a rewards activity yet. Once you complete a qualifying health activity, any earned Reward dollars will be added to the same card automatically.
Essential Plan (EP):
After you register for the OTC and Rewards program, your card will be mailed with your Flex (OTC) wallet funds pre-loaded. Reward dollars will be added after you complete eligible health activities.
All other plans (Medicaid, Enhanced (HARP) Plan, Partnership in Care (PIC) HIV Special Needs Plan (SNP), Gold):
Cards for these plans do not include a default balance. The card will be mailed after:
- You complete a qualifying rewards activity
- You register through the Member Rewards Portal
The card will arrive with the reward amount earned from your first completed activity.
Do I have to notify anyone after completing a healthy activity?
Members who are part of Medicare, Medicaid, and Enhanced (HARP) plans do not need to notify anyone after completing a rewarded activity. MetroPlusHealth automatically receives confirmation from the provider and will load rewards accordingly.
Members who are part of Gold and EP require self-attestation for certain activities, which they can do right in the Member Portal, under the “My Rewards” tab.
To do this: Members should access the MetroPlusHealth Member Rewards Portal, and navigate to the “My Rewards” tab.
If self-attestation is required for your plan or activity, you will see a “Complete Activity” next to the specific activity. You may be asked to provide information about the activity you complete before the reward can be processed.
Who do I contact if I have more questions?
Members can contact our Customer Service phone number 800-510-3944 for assistance Monday – Friday 8:00am – 6:00pm Saturday 9:00am -5:00pm.
Who should I call to activate the card and check balance?
Your member’s Rewards card works just like a debit card and therefore needs to be ‘Activated’ before using. Members can call 1-833-963-8764 to activate your card.
To check your balance and see your historical transactions, log into the MetroHealthPlus Member Rewards portal.
Who should I call to report my card stolen and/or lost?
Members can call 1-833-963-8764.
Are there age restrictions on who earns the reward?
Yes. There are some age restrictions on earning rewards. You can see what the age parameters are for each activity in your Member Rewards Portal, by highlighting the icon. There will be a pop-up that shows the eligibility parameters.
Additionally, dependents enrolled on a Commercial plan are not eligible to earn rewards.
Is there one card per household, or does each member of the family get their own card(s)?
Currently, each member will receive a card. Parents or guardians will receive a card on behalf of their enrolled child (18 and under).
How soon after I complete an activity do I see the rewards on my card for me to spend?
For activities that MetroPlus verifies through a provider’s claim (for example, wellness visits or screenings), the reward will be available within a couple of months.
The exact timing depends on how quickly your provider submits the claim to MetroPlus for processing.
If you report (self-attest) your activity on the MetroPlus Member Rewards Portal, your reward dollars will typically be available within one week.
Is the member required to report or submit anything after completing the activity, or does the system automatically track the activity and load the rewards to the card?
Members have to register on the Member Portal and click My Rewards. You only have to register once, and you do not have to notify anyone. Your rewards activity, i.e.: PCP Annual visit will be automatically tracked by MetroPlusHealth.
For most MetroPlus Health plans, you do not need to do anything after completing a healthy activity and registering for the Rewards program.
The system automatically tracks eligible activities, and your reward will process and load to your Rewards card once the activity is verified.
For Gold members and EP members, you must self-attest to some of your activities. Once self-attestation is submitted and processed, the reward will be loaded to the card.
When do these rewards expire?
For active members, earned rewards expire 365 days after the earning year. For members who are no longer enrolled with the plan, their earned rewards will expire immediately.
Note: for 2026 rewards wallet will expire 4/30/2027
- For active members, Rewards earned in 2025, will expire 12/31/2026 (this is an exception)
- If you transfer to a new MetroHealthPlus plan, you will retain your rewards until the expiration date.
- If you leave MetroPlus, any remaining Reward or OTC dollars will be forfeited.
How can I spend the funds on my rewards card?
The Rewards Card is a point-of-sale card that can be used at Duane Reade, Walgreens, CVS, Rite Aid, Family Dollar, Amazon, and numerous independent groceries and drug retailers.
You can use your Rewards card at approved retailers to pay for eligible items, both in-store and online. To see the full list of participating retailers and where your card can be used, visit the Metro Member Rewards Portal. The portal is your one place to view your balance, track rewards, and find where to spend your funds.
What if I don’t have access to a smart phone/internet and need to register manually?
Members can contact 800-510-3944 for assistance Monday – Friday 8:00am – 6:00pm Saturday 9:00am -5:00pm.
If I do not have access to the internet, can a physical catalog be mailed to me?
Unfortunately, there is not a physical catalog because of the large amount of eligible items at so many different merchants.
Members can contact 800-510-3944 for assistance Monday – Friday 8:00am – 6:00pm Saturday 9:00am -5:00pm to find retailers in your area.
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