Frequently Asked Questions

If you need a refill of your prescription, there are different options depending on whether you have any refills left.

First, check the label on your prescription bottle. The label should specify how many, if any, refills remain. If you still have refills available, you can usually request the pharmacy fill them in one of three ways.

1. Call: Call the phone number on your prescription bottle and either use the automated system or speak to a pharmacist to request a refill.
2. Online: Use your pharmacy’s app or website to request a refill.
3. In person: Go to the pharmacy and request a refill in person.

Regardless of how you choose to put in for your refill, make sure you have your name, prescription number and insurance card handy.

If your prescription has no refills left, you’ll need a provider to write or approve a new one. You can either call your doctor’s office or log in to your patient portal to request a new prescription refill.

If you no longer have a provider you see regularly, you may be able to use telehealth or urgent care services to get a new prescription.

Note that controlled substances like opioids and stimulants typically require in-person doctor’s visits for refills.

There are now many online options if you need to get a prescription.

1. You can use telehealth and schedule an online appointment. You’ll meet with a provider virtually so they can assess you and write a prescription if needed.
2. Major pharmacies, like Walgreens and CVS, also offer online healthcare services that allow you to consult with a clinician.
3. Your provider can typically send your prescription electronically to the pharmacy of your choice.

Click here for a list of participating online pharmacies.

Depending on what you need, there are multiple options for both in person and online consultations and refills.

In person options:

1. Primary care: Your primary care physician, the doctor you see for regular check-ups, can typically assess your condition and write a prescription if they think it’s necessary. If they think you need a specialist, they can refer you to one.
2. Urgent care: For immediate needs, such as strep throat or a sinus infection, you can visit an urgent care. These clinics can prescribe you medication or refer you to a specialist or the emergency room for further treatment.
3. Pharmacies: Many pharmacies, such as Walgreen and CVS, have on-site clinics where you can see a provider for things like infections or minor illnesses.

Online options:

1. Virtual appointments: You can use telehealth to connect you with a provider for consultations and prescriptions.
2. Pharmacies online: Major pharmacies typically offer virtual care services where providers can prescribe medications for common illnesses.

While you can typically transfer your prescription to any pharmacy you’d like, it’s essential to verify that the pharmacy is in MetroPlusHealth’s network to ensure the drug costs will be covered.