Opt In
The Telephone Consumer Protection Act (TCPA)
What does it mean to you?
The Telephone Consumer Protection Act (TCPA) of 1991 protects consumers from unwanted telemarketing calls and robocalls. The TCPA also limits the use of automated dialing systems and prerecorded voice messages. Consumers also have the right to give and take away their consent to get texts and robocalls. These are automated texts and phone calls. They are not made by a live MetroPlusHealth representative.
Starting April 11, 2025, health plans like MetroPlusHealth will let members opt out of any texts and robocalls. Pressing STOP to a text message or opting out of a robocall from MetroPlusHealth will now mean you will be removed from ALL of our texts and robocalls – including your health and benefits updates.
You would still get live phone calls from our representatives, like case managers, when needed. But if you press STOP, we will no longer be able to send you automated messages (texts and robocalls) with important information, including:
- health updates
- doctor appointments
- changes to benefits
- drug refill reminders
- and more
Want to keep getting your important health and benefits updates from us? Be sure you want to opt out before taking action!
NOTE: You can manage and change your text and IVR opt-out preferences. It is easy. If you opted out by accident, you can fix that right here on our website. Just visit our member portal and update your preferences there. See below.
There are two ways to opt back in to automated texts and phone calls:
- Visit our website to opt back in yourself.
- Call us at 800.303.9626 for help opting back in.
To opt back in from our website:
Log in to your Member Portal at https://members.metroplus.org/.
Click “More”, then select “My Profile.”
Scroll down to “Communication Preferences.”
Click “Edit.”
Update your preference to:
“Do you want to get automated text messages?”
→ Select “Yes” to consent to receiving automated healthcare updates via SMS from MetroPlusHealth.- Review all preferences and edit them to your liking.
Communication Preferences on the MPH Member Portal:
- Choosing “Yes” means: “I consent to receiving automated health care updates via SMS from MetroPlusHealth”.
- Choosing “No” means: “I do not consent to receive automated health care updates via SMS from MetroPlusHealth”.