Update on the Change Healthcare (CHC) Outage: Claims Timely Filing Requirements to be Reinstated July 1, 2024
As a result of the Change Healthcare cyberattack, MetroPlusHealth temporary extended claim appeals partially paid, fully paid, or denied, and timely filing timelines for impacted claims received on or after February 21, 2024, as outlined in Department of Financial Services (DFS) Insurance Circular Letter No. 2 (2024).
As of July 1, 2024, MetroPlus Health will be reinstating timely filling timelines to standard time frames as outlined in your provider services agreement. Please note that any claims received on or after July 1, 2024, will be subject to standard timely filing submission standards.
If you have any questions, contact us at [email protected] or call our Provider Call Center at 800.303.9626. We are here to support you.
To access our latest communications and resources on the impact of the Change Healthcare cyberattack, visit https://metroplus.org/changehealthcare/.
Thank you for your cooperation.
