Popular Content

Plans for NYC Employees

MetroPlusHealth Locations

For ProvidersProvider News & Communications

RE: New Medicare Behavioral Health Utilization Management (BHUM) and ABA Fax Line

IMPACTED PLANS: Medicare

TO: All Behavioral Health Providers

Effective April 1, 2025, MetroPlusHealth will have a new Medicare BHUM fax number, below:

BHUM Medicare Fax Line: 212.908.3323

Providers may continue to use other fax lines below:

ABA Fax Line: 212.908.5182
BH UM Fax Line: 212.908.5208 (except ABA and Medicare)
BH UM Appeals Fax Line: 212.908.5209

If you have any questions regarding this memo, please contact MetroPlusHealth at [email protected].

Thank you.

MetroPlusHealth

> Download the PDF

last updated: April 1, 2025

Ready to Join Us?

Talk to us about questions or concerns

866.496.6636 (TTY: 711) 866.496.6636 (TTY: 711)

Monday – Saturday | 8 a.m.– 8 p.m. (ET)
Sunday | 9 a.m.– 5 p.m. (ET)

Already A Member?

Talk to us about any questions or concerns

800.303.9626 (TTY 711) 800.303.9626 (TTY 711)

Monday – Saturday | 8 a.m.– 6 p.m. (ET)
Sunday | 9 a.m.– 5 p.m. (ET)

img:is([sizes="auto" i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px;}ul.filebird-block-filebird-gallery{margin:auto !important;padding:0 !important;width:100%;}ul.filebird-block-filebird-gallery.layout-grid{display:grid;grid-gap:20px;align-items:stretch;grid-template-columns:repeat(var(--columns),1fr);justify-items:stretch;}ul.filebird-block-filebird-gallery.layout-grid li img{border:1px solid #ccc;box-shadow:2px 2px 6px 0 rgba(0,0,0,.3);height:100%;max-width:100%;-o-object-fit:cover;object-fit:cover;width:100%;}ul.filebird-block-filebird-gallery.layout-masonry{-moz-column-count:var(--columns);-moz-column-gap:var(--space);column-gap:var(--space);-moz-column-width:var(--min-width);columns:var(--min-width) var(--columns);display:block;overflow:auto;}ul.filebird-block-filebird-gallery.layout-masonry li{margin-bottom:var(--space);}ul.filebird-block-filebird-gallery li{list-style:none;}ul.filebird-block-filebird-gallery li figure{height:100%;margin:0;padding:0;position:relative;width:100%;}ul.filebird-block-filebird-gallery li figure figcaption{background:linear-gradient(0deg,rgba(0,0,0,.7),rgba(0,0,0,.3) 70%,transparent);bottom:0;box-sizing:border-box;color:#fff;font-size:.8em;margin:0;max-height:100%;overflow:auto;padding:3em .77em .7em;position:absolute;text-align:center;width:100%;z-index:2;}ul.filebird-block-filebird-gallery li figure figcaption a{color:inherit;}.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em;}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none;}:root{--wp--preset--aspect-ratio--square:1;--wp--preset--aspect-ratio--4-3:4/3;--wp--preset--aspect-ratio--3-4:3/4;--wp--preset--aspect-ratio--3-2:3/2;--wp--preset--aspect-ratio--2-3:2/3;--wp--preset--aspect-ratio--16-9:16/9;--wp--preset--aspect-ratio--9-16:9/16;--wp--preset--color--black:#000;--wp--preset--color--cyan-bluish-gray:#abb8c3;--wp--preset--color--white:#fff;--wp--preset--color--pale-pink:#f78da7;--wp--preset--color--vivid-red:#cf2e2e;--wp--preset--color--luminous-vivid-orange:#ff6900;--wp--preset--color--luminous-vivid-amber:#fcb900;--wp--preset--color--light-green-cyan:#7bdcb5;--wp--preset--color--vivid-green-cyan:#00d084;--wp--preset--color--pale-cyan-blue:#8ed1fc;--wp--preset--color--vivid-cyan-blue:#0693e3;--wp--preset--color--vivid-purple:#9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple:linear-gradient(135deg,rgba(6,147,227,1) 0%,#9b51e0 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan:linear-gradient(135deg,#7adcb4 0%,#00d082 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange:linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red:linear-gradient(135deg,rgba(255,105,0,1) 0%,#cf2e2e 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray:linear-gradient(135deg,#eee 0%,#a9b8c3 100%);--wp--preset--gradient--cool-to-warm-spectrum:linear-gradient(135deg,#4aeadc 0%,#9778d1 20%,#cf2aba 40%,#ee2c82 60%,#fb6962 80%,#fef84c 100%);--wp--preset--gradient--blush-light-purple:linear-gradient(135deg,#ffceec 0%,#9896f0 100%);--wp--preset--gradient--blush-bordeaux:linear-gradient(135deg,#fecda5 0%,#fe2d2d 50%,#6b003e 100%);--wp--preset--gradient--luminous-dusk:linear-gradient(135deg,#ffcb70 0%,#c751c0 50%,#4158d0 100%);--wp--preset--gradient--pale-ocean:linear-gradient(135deg,#fff5cb 0%,#b6e3d4 50%,#33a7b5 100%);--wp--preset--gradient--electric-grass:linear-gradient(135deg,#caf880 0%,#71ce7e 100%);--wp--preset--gradient--midnight:linear-gradient(135deg,#020381 0%,#2874fc 100%);--wp--preset--font-size--small:13px;--wp--preset--font-size--medium:20px;--wp--preset--font-size--large:36px;--wp--preset--font-size--x-large:42px;--wp--preset--spacing--20:.44rem;--wp--preset--spacing--30:.67rem;--wp--preset--spacing--40:1rem;--wp--preset--spacing--50:1.5rem;--wp--preset--spacing--60:2.25rem;--wp--preset--spacing--70:3.38rem;--wp--preset--spacing--80:5.06rem;--wp--preset--shadow--natural:6px 6px 9px rgba(0,0,0,.2);--wp--preset--shadow--deep:12px 12px 50px rgba(0,0,0,.4);--wp--preset--shadow--sharp:6px 6px 0px rgba(0,0,0,.2);--wp--preset--shadow--outlined:6px 6px 0px -3px rgba(255,255,255,1),6px 6px rgba(0,0,0,1);--wp--preset--shadow--crisp:6px 6px 0px rgba(0,0,0,1);}:where(.is-layout-flex){gap:.5em;}:where(.is-layout-grid){gap:.5em;}body .is-layout-flex{display:flex;}.is-layout-flex{flex-wrap:wrap;align-items:center;}.is-layout-flex > :is(*,div){margin:0;}body .is-layout-grid{display:grid;}.is-layout-grid > :is(*,div){margin:0;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}.has-black-color{color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color:var(--wp--preset--color--white) !important;}.has-pale-pink-color{color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color:var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color:var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color:var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color:var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color:var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background:var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background:var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background:var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background:var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background:var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background:var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background:var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background:var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background:var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background:var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size:var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size:var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size:var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size:var(--wp--preset--font-size--x-large) !important;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:root :where(.wp-block-pullquote){font-size:1.5em;line-height:1.6;}#moove_gdpr_cookie_modal,#moove_gdpr_cookie_info_bar,.gdpr_cookie_settings_shortcode_content{font-family:Nunito,sans-serif;}#moove_gdpr_save_popup_settings_button{background-color:#373737;color:#fff;}#moove_gdpr_save_popup_settings_button:hover{background-color:#000;}#moove_gdpr_cookie_info_bar .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content a.mgbutton,#moove_gdpr_cookie_info_bar .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content button.mgbutton{background-color:#fed100;}#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-footer-content .moove-gdpr-button-holder a.mgbutton,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-footer-content .moove-gdpr-button-holder button.mgbutton,.gdpr_cookie_settings_shortcode_content .gdpr-shr-button.button-green{background-color:#fed100;border-color:#fed100;}#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-footer-content .moove-gdpr-button-holder a.mgbutton:hover,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-footer-content .moove-gdpr-button-holder button.mgbutton:hover,.gdpr_cookie_settings_shortcode_content .gdpr-shr-button.button-green:hover{background-color:#fff;color:#fed100;}#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-close i,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-close span.gdpr-icon{background-color:#fed100;border:1px solid #fed100;}#moove_gdpr_cookie_info_bar span.change-settings-button.focus-g,#moove_gdpr_cookie_info_bar span.change-settings-button:focus,#moove_gdpr_cookie_info_bar button.change-settings-button.focus-g,#moove_gdpr_cookie_info_bar button.change-settings-button:focus{-webkit-box-shadow:0 0 1px 3px #fed100;-moz-box-shadow:0 0 1px 3px #fed100;box-shadow:0 0 1px 3px #fed100;}#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-close i:hover,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-close span.gdpr-icon:hover,#moove_gdpr_cookie_info_bar span[data-href]>u.change-settings-button{color:#fed100;}#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-left-content #moove-gdpr-menu li.menu-item-selected a span.gdpr-icon,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-left-content #moove-gdpr-menu li.menu-item-selected button span.gdpr-icon{color:inherit;}#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-left-content #moove-gdpr-menu li a span.gdpr-icon,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-left-content #moove-gdpr-menu li button span.gdpr-icon{color:inherit;}#moove_gdpr_cookie_modal .gdpr-acc-link{line-height:0;font-size:0;color:transparent;position:absolute;}#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-close:hover i,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-left-content #moove-gdpr-menu li a,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-left-content #moove-gdpr-menu li button,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-left-content #moove-gdpr-menu li button i,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-modal-left-content #moove-gdpr-menu li a i,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-tab-main .moove-gdpr-tab-main-content a:hover,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content a.mgbutton:hover,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content button.mgbutton:hover,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content a:hover,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content button:hover,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content span.change-settings-button:hover,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content button.change-settings-button:hover,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content u.change-settings-button:hover,#moove_gdpr_cookie_info_bar span[data-href]>u.change-settings-button,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content a.mgbutton.focus-g,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content button.mgbutton.focus-g,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content a.focus-g,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content button.focus-g,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content a.mgbutton:focus,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content button.mgbutton:focus,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content a:focus,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content button:focus,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content span.change-settings-button.focus-g,span.change-settings-button:focus,button.change-settings-button.focus-g,button.change-settings-button:focus,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content u.change-settings-button.focus-g,#moove_gdpr_cookie_info_bar.moove-gdpr-dark-scheme .moove-gdpr-info-bar-container .moove-gdpr-info-bar-content u.change-settings-button:focus{color:#fed100;}#moove_gdpr_cookie_modal .moove-gdpr-branding.focus-g span,#moove_gdpr_cookie_modal .moove-gdpr-modal-content .moove-gdpr-tab-main a.focus-g{color:#fed100;}#moove_gdpr_cookie_modal.gdpr_lightbox-hide{display:none;}#content,.not-visible{opacity:0;}.o-hero-5__title-wrapper{padding-top:50px;}.gform_wrapper.gravity-theme .gfield-choice-input{width:18px !important;margin-right:10px;}.o-hero-1__text *{color:inherit !important;}span.o-header-top-banner__link-arrow{display:none;}.o-header-top-banner__text.block a{font-weight:600;}.o-header-top-banner__text.block{padding-top:.5em;padding-bottom:1em;}@media only screen and (min-width: 768px){.o-header-top-banner__text.block{padding-top:0;padding-bottom:0;}}.o-footer-1__copy-logo-wrapper{opacity:0;}.o-content-box-1__text figure,.o-content-box-1__text img{max-width:100%;margin-bottom:1rem;}.o-header-top-banner__link a{}