Mission & Values
MetroPlusHealth Mission & Values
To offer every New Yorker equitable access to quality health care. Our purpose goes beyond offering insurance. We take on the City’s most complex health challenges. Our work connects us to what every New Yorker needs.
Our Core Values
Focused: We anticipate what tomorrow will bring. We use the latest research to design our plans and programs.
Real: Transparency and trust go hand in hand. As a 501 (c) (3) non-profit, we focus on the needs of our members first. Clear, comprehensive care is our top priority.
Welcoming: We treat every person with dignity. Race, religion, and cultural backgrounds should not impact someone’s health outcomes. Neither should gender expression, sexuality, citizenship, or economic standing.
United: We partner with medical experts and community leaders. Together, we address the City’s greatest health challenges head-on.
Loyal: Good health is a journey, not a destination. We stick with our members through it all. Our practical, research-based tools and programs bring out the best in everyone.
Diverse: We embrace the differences and common values of all New Yorkers. Our doctors, health plans, community partnerships, and staff all reflect the City we serve.
I find MetroPlusHealth to be very accommodating in their approach to patients. Their representatives are always attentive to my questions and answer my questions to the best of their ability. I never hang up the phone with any gray areas as my questions are answered fully by the end of my call. I am very pleased with their level of professionalism and great customer service.
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