Welcome to MetroPlusHealth’s Concierge Program!

Visit one of our concierge locations for one-stop personalized support and assistance. Our service is designed to make your healthcare journey easier and more convenient. We assist with recertification, plan benefit, provider searches, appointment booking, and ID card replacements, we’re here to help. Need to update your demographic, change your primary care physician, or get payment support? Our Concierge Program is here to get the most out of your MetroPlusHealth plan.

Concierge Program Overview

1. Recertification Assistance: The Concierge Program provides guidance for members with eligibility renewals.
2. Plan Benefit Information: Clear explanations of your plan’s features and coverage.
3. Provider Search and Appointment Booking: Help finding doctors and scheduling visits.
4. Primary Care Physician (PCP) Changes: Easy updates to your PCP selection.
5. ID Card Replacement: Lost or damaged ID cards are no longer a hassle. The program can swiftly issue replacement identification cards to members.
6. Demographic Updates: Members can easily update their personal information through the program, ensuring that their records are accurate and up to date.
7. Explanation of Benefits (EOBs) and Invoice Explanation: The Concierge Program helps members understand their Explanation of Benefits and invoices, making it easier for them to navigate the financial aspect of their healthcare.
8. Payment Assistance: Financial concerns can be daunting. The program offers support in understanding and managing out-of-pocket expenses, potentially helping members with payment assistance options.
9. Transfer to New Lines of Business: If members need to transition to a different line of business within MetroPlusHealth, the Concierge Program facilitates this process, minimizing disruptions to their healthcare coverage.
10. Eligibility Information for Various Lines of Business (LOBs): Prospective members can access information about their eligibility for different lines of business offered by MetroPlusHealth, allowing them to choose the most suitable plan.

MetroPlusHealth’s Concierge Program is a dedicated service that goes above and beyond to assist members with their healthcare needs, from navigating insurance details to finding the right providers and ensuring a seamless healthcare experience.