Behavioral Health

Behavioral Health Announcements and Updates

Dieticians & Nutritionists Enrollment with the NYS Medicaid FFS Program, dated April 1, 2024

Reminder of Retirement of CPEP Rate Code 4009, Effective July 1, 2024

Mobile Crisis and Crisis Residence Authority, Effective March 1, 2024

Behavioral Health Access and Availability Standards

Evidence Based Practices with Children and Family Treatment and Support Services, Effective November 1, 2023

Billing Requirement Changes and Updates for Children’s HCBS and CFTSS Services, Effective December 1. 2023

Utilization Management and Other Requirements for 1915c Children’s Waiver Services, Effective August 3. 2023

School Based Mental Health Clinics in Mental Health Outpatient Treatment Rehabilitative Services (MHOTRS) Program, Effective July 1, 2023

Continuity of Care Plan Transfer Guidelines for Medicaid Children’s Waiver (HCBS)

Reminder Regarding Bill Type Requirements for 29-I VFCA Health Facility Claims

Updated Provider Letter Regarding Foster Care – Effective April 1, 2023

1115 Waiver Mobile Crisis Services Provided by CPEPs – Effective May 1, 2023

Prohibiting Copays for Treatment at an Opioid Treatment Program (OTP) – Effective January 1, 2023

Updated Billing Guidance for Off-site and Primary Care Services for OMH-hosted IOS Sites – Effective April 1, 2023

Added Medical Nutrition Therapy (MNT) to 29-I VFCA Health Facilities Other Limited Health Related Services (OLHRS) Fee Schedule – Effective July 1, 2023

CPEP Rate Code 4010 Discontinued – Effective July 1, 2023

Act Guidance and Removal of Authorization Requirements – Effective June 20, 2023

Medicaid Managed Care Plan Update (ABA Policy Update and COVID-19 Billing)

Provider CPEP Program Guidance

Medicaid Managed Care Plan Update (LCSW, LMHC, LMSW, and LMFT) – Effective April 1, 2023

Project TEACH Provider Trainings

Dear Valued MetroPlusHealth Provider,

We at MetroPlusHealth are happy to invite you to two Project TEACH events that offer free CMEs!

The first event is an in-person two-day training:

The Child and Adolescent Mental Health for Primary Care Clinicians on Sunday, April 14th from 9:00am – 5:00pm and Monday, April 15th from 8:45am – 4:00pm!

The second event is virtual:

Maternal Mental Health Intensive Training Series on Sunday, April 21st from Noon – 4:00pm!

Please see the attachments to find out more details and to register for these two educational events!

Register or get directed to online trainings through the calendar.



At MetroPlusHealth, we believe in treating physical and behavioral health as equal parts of our responsibility to our members. As health care providers, we know you share this philosophy. Behavioral health benefits are an integral component of our health plans, enabling us to offer our members the full range of coordinated care.

Our participating behavioral health providers work directly with us to ensure MetroPlusHealth members get the right care.

In addition to the behavioral health supports providers receive from us, MetroPlusHealth also performs the following functions:

  • Credentialing and Contracting

  • Member Services and Crisis Call Center

  • Utilization Management (including member appeals)

  • Claims Adjustment / Payment

  • 24 Hour Clinical Coverage

  • Case Management

  • Care Coordination

MetroPlusHealth members have access to a remarkable array of behavioral health benefits and services.

Click on any of the tabs below for information on behavioral health services for specific member groups:

Behavioral Health (BH) Mental Health and Substance Use Disorder Services
Children & Family Services
Adult Services
HARP Services

In addition, children enrolled in our Article 29-I Voluntary Foster Care Agency program (VFCA) are also eligible for the services and supports available through Children & Family Services. Learn more about VFCA here.

IMPORTANT NOTICE FOR PROVIDERS: Understanding How Adverse Childhood Experiences Affect Patients’ Health Across the Lifespan

Adverse Childhood Experiences (ACEs) are stressful or traumatic events, such as neglect and/or violence during childhood. ACEs are strongly related to brain development and a wide range of health problems throughout a person’s lifetime and may include, but are not limited to, physical or sexual abuse, domestic violence, living in poverty, death of a caregiver, exposure to discrimination, or living in a household with someone with mental illness, substance use disorder, or who has experienced incarceration. Read what ACEs research shows here.

HIV SNP HARP-eligible members are eligible for BH HCBS services. Learn more about our HIV SNP benefits and services here.

Many Behavioral Health resources are available to help providers make sound decisions regarding patients’ mental health and substance use issues. Below are some of the screenings and guidance providers can utilize.

Utilization Management – Coming Soon
Care Management – Coming Soon

Several factors impact whether a service or procedure is covered under a member’s benefit plan. Medical and behavioral health policies and clinical utilization management (UM) and clinical practice guidelines are resources that help us determine if a procedure is medically necessary. These documents are available below to you as a reference when interpreting claim decisions for our members.

Behavioral Health Policies – Coming Soon
Clinical Utilization Management Guidelines
Clinical Practice Guidelines

Our updated Provider Manual is available here.

MetroPlusHealth is committed to supporting you with the tools you need to serve your patients — our members.


Claims Information
CORE Provider Service Initiation Notification Form
Project TEACH
Mental Health Consult for Pediatricians

Our training materials and calendar can be found below.

Providers can register here to attest that they have viewed the training materials for behavioral health.

Providers can also visit our Good4You Health Library, where a robust collection of articles and other tools to support your patients’ physical, mental, and emotional wellbeing can be found.

For those times when getting to a doctor is not easy, MetroPlusHealth members and their dependents under age 18 can also use our Virtual Visit telehealth program, offering free 24/7 telehealth visits with board-certified or licensed providers, including emergency medicine trained medical doctors and psychiatrists, social workers, and addiction counselors.

Learn more about Virtual Visit to see if it can be of use to your MetroPlusHealth patients.

Our Member Services team is always here to help, too.

Member Services is available Monday through Saturday, 8:00AM to 8:00PM at 1-800-303-9626.
After hours, Sundays, and holidays, you will be connected to our 24/7 Customer Service Hotline.

After hours, our Behavioral Health Crisis partner, Vibrant Emotional Health, can be reached at 1-866-728-1885.
Useful Contact Information:

last updated: April 9, 2024

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